Implementation Specialist

Job not on LinkedIn

🕒 August 18

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 57%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Weave

WebsiteLinkedInAll Job Openings

1 - 10 employees

🧬 Biotechnology

🤖 Artificial Intelligence

🏥 Healthcare

Biotechnology • Artificial Intelligence • Healthcare

Weave is building a generative AI platform and knowledge graph that will revolutionize how life science companies collaborate.

📋 Description

• Guide new Weave customers through implementation, training, and activation of the Weave platform • Serve as the primary point of contact and trusted advisor from kickoff through go-live • Manage a portfolio of customers at various onboarding stages • Lead customer training and activation calls for Weave products • Configure and activate Weave systems • Troubleshoot implementation issues and partner with Product, Support, Operations, and Engineering teams • Manage customer expectations and communicate implementation milestones • Handle customer escalations and adoption concerns • Help customers maximize the value of Weave features • Document customer interactions, implementation progress, and next steps • Schedule and conduct post-go-live check-in calls • Deliver a five-star customer experience throughout onboarding • Drive customer adoption, implementation quality, customer satisfaction, and long-term retention

🎯 Requirements

• 2+ years of experience in customer-facing roles • Strong presentation and customer training skills • Ability to manage multiple implementations simultaneously • Excellent verbal and written communication skills • Strong technical aptitude and ability to troubleshoot software workflows • Ability to navigate ambiguity and operate in a fast-changing environment • Strong organizational and time management skills • Ability to build trust and influence customer behavior • Demonstrated ability to drive customer adoption and outcomes • Experience handling escalated customer situations • Experience implementing SaaS products • Experience training customers on software platforms • Knowledge of healthcare or dental practice workflows • Basic understanding of networking, phone systems, and integrations • Ability to thrive in a pilot environment and help shape evolving processes • Strong relationship-building skills with customers and teammates • Self-starter mentality with the ability to identify opportunities for improvement • Passion for helping customers adopt new technology and achieve measurable value • Successful completion of a background check • Ability to work Mountain Time hours: 7 AM–4 PM MT or 8 AM–5 PM MT

🏖️ Benefits

• 100% remote within India • Equal opportunity and inclusive workplace • Disability accommodations available • Background check conducted in accordance with applicable laws • AI-assisted candidate experience and recruiting processes

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