Implementation Specialist

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Weave

WebsiteLinkedInAll Job Openings

1 - 10 employees

🧬 Biotechnology

🤖 Artificial Intelligence

🏥 Healthcare

Biotechnology • Artificial Intelligence • Healthcare

Weave is building a generative AI platform and knowledge graph that will revolutionize how life science companies collaborate.

📋 Description

• Guide new Weave customers through implementation, training, and activation of the Weave platform • Serve as the primary implementation specialist and trusted advisor from kickoff through go-live • Manage a portfolio of customers at various onboarding stages • Lead customer training and activation calls for Weave products • Configure and activate Weave systems • Troubleshoot implementation issues and collaborate with Product, Support, Operations, and Engineering teams • Manage customer expectations and communicate implementation milestones • Handle customer escalations and adoption concerns • Ensure customers understand how to maximize Weave features • Document customer interactions, implementation progress, and next steps • Schedule and conduct post-go-live check-in calls • Deliver a five-star customer experience throughout onboarding

🎯 Requirements

• 2+ years of experience in customer-facing roles • Strong presentation and customer training skills • Ability to manage multiple implementations simultaneously • Excellent verbal and written communication skills • Strong technical aptitude and ability to troubleshoot software workflows • Ability to navigate ambiguity and operate in a fast-changing environment • Strong organizational and time management skills • Ability to build trust and influence customer behavior • Demonstrated ability to drive customer adoption and outcomes • Experience handling escalated customer situations • Experience implementing SaaS products • Experience training customers on software platforms • Knowledge of healthcare or dental practice workflows • Basic understanding of networking, phone systems, and integrations • Ability to thrive in a pilot environment and help shape evolving processes • Strong relationship-building skills with customers and teammates • Self-starter mentality and ability to identify improvement opportunities • Passion for helping customers adopt new technology and achieve measurable value • Successful completion of a background check

🏖️ Benefits

• Equal opportunity and inclusive workplace • Disability or special-needs accommodation available • AI-supported candidate experience • Background check conducted in accordance with applicable laws