Field Operations Associate

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October 13

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WebChart

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SaaS • B2B • Artificial Intelligence

WebChart is a cloud-based electronic health record (EHR) and clinical platform that delivers specialty-tailored workflows, telehealth, integrated revenue cycle management, and learning tools for medical practices. It emphasizes interoperability with over 300 vendor integrations, strong compliance and certification (ONC, Drummond, EPCS, SOC 2), and AI-driven automation and analytics to streamline documentation, billing, and clinical decision support. WebChart targets healthcare providers of all sizes with a configurable, secure SaaS solution that supports imaging, device interfaces, reporting, and customizable templates across numerous medical specialties.

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Customer & Provider Liaison: Serve as a bridge between employers, employees, and occupational healthcare providers, ensuring requests are handled quickly and accurately. • Service Queue Management: Monitor and process incoming service requests, verifying employer, employee, and provider information, and coordinating appointments within specified timeframes. • Provider Directory Quality: Maintain and update the BlueHive Provider Directory, researching geographic gaps, and encouraging providers to keep their listings accurate and complete. • Documentation & Knowledge Management: Maintain clear, organized records of provider data, service requests, and resolutions. Create and update internal documentation, FAQs, and process playbooks so CX and provider teams have consistent, easy-to-navigate guidance. • Operational Support: Use independent judgment to troubleshoot issues, escalate when appropriate, and support the CX team with clear documentation and process playbooks. • Feedback Loop: Capture and communicate customer feedback, feature requests, and provider pain points directly to the Product and CX leadership teams. • Community Contribution: Support customer and provider engagement initiatives (surveys, roundtables, feedback interviews) to surface insights that improve platform experience. • Continuous Learning: Stay current on BlueHive features, services, and pricing to provide accurate, up-to-date guidance to customers and providers. • Team Collaboration: Participate in weekly team meetings, contribute ideas for improving workflows, and collaborate cross-functionally to deliver excellent service.

🎯 Requirements

• Education: High school diploma or equivalent (Associate’s or Bachelor’s degree a plus). • Experience: • 0–2 years in customer service, operations, or provider relations. • Healthcare or compliance-related experience, especially with EHR systems, is a plus. • Skills: • Strong communication and customer service skills. • Tech-savvy; comfortable with Mac OS, G-Suite, CRMs, and virtual collaboration tools (e.g., Webex, Zoom). • Understanding of remote work best practices. • Bilingual/multilingual skills are a plus.

🏖️ Benefits

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