Executive Assistant, Client Support Lead

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Webflow

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

☁️ SaaS

🌐 Web 3

🛍️ eCommerce

💰 $120M Series C on 2022-03

SaaS • Web 3 • eCommerce

Webflow is a company that provides a visual web development platform to design and build professional websites without code. It enables designers to create and customize websites using a drag-and-drop interface and a powerful CMS, generating clean, production-ready code in the process. Webflow caters to web designers, developers, and businesses looking to streamline their web development process and improve collaboration between teams. Its platform is suited to creating responsive websites tailored to mobile, tablet, and desktop devices, offering a comprehensive solution for users needing creative and technical flexibility in web design.

📋 Description

• Executive Assistant/Client Support Lead at Coconut managing client interactions • Works part-time assisting clients and leading customer meetings for a remote team • Oversees client reporting needs, supports an India-based team, and adapts processes continually

🎯 Requirements

• Handle day-to-day customer support and ongoing client interactions • Prepare for client calls and customer meetings • Join and gradually lead customer meetings, with the client supporting during ramp-up • Learn the software and become the main client expert for day-to-day needs • Interpret the software and manage reporting work for clients • Take over special projects and ad hoc work • Provide general administrative and right-hand-person support while the team is lean • Learn the existing processes and make sure they are followed consistently • Help oversee the India-based team’s workflow by tracking whether tasks are logged, checked, and completed before reports are uploaded • Work independently, improve processes over time, and step in proactively when direction is limited • Support other projects during slower periods as business demand fluctuates • Potentially grow into future client management / account management responsibilities if the role expands • Able to manage a changing workload and a lean, sometimes chaotic environment • Executive assistant background • Project management background • Digital marketing background • HubSpot administration experience • Comfortable handling client-facing communication and customer meetings • Presentable and comfortable on camera • Independent and proactive; able to work well with limited direction • Microsoft Office / Microsoft system, Excel, Exchange, HubSpot

🏖️ Benefits

• Competitive Salary – We recognize your skills and experience with a great compensation package. • 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus? • Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all! • US Holidays Off – Enjoy 12 paid US holidays throughout the year. • Maternity & Paternity Leave – We support growing families with dedicated leave for new parents. • Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits. • Life Insurance – Our full-time HMO plan includes life insurance for extra peace of mind. • Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources. • Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! • Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too! • Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.