Webhosting.net
11 - 50 employees
Founded 1998
🛍️ eCommerce
☁️ SaaS
eCommerce • SaaS • Cloud Hosting
Webhosting. net is a reliable web hosting provider based in Miami, offering a range of hosting solutions including Linux and Windows web hosting, cloud hosting, and reseller hosting since 1998. The company specializes in scalable and secure hosting services tailored for individuals and businesses of all sizes, backed by a dedicated 24/7 customer support team and robust infrastructure to ensure network performance and uptime. Their offerings include domain registration, SSL certificates, email hosting, and disaster recovery solutions, making them a comprehensive choice for establishing and maintaining a web presence.
Customer Support Representative
Job not on LinkedIn
🕒 March 31
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Webhosting.net
11 - 50 employees
Founded 1998
🛍️ eCommerce
☁️ SaaS
eCommerce • SaaS • Cloud Hosting
Webhosting. net is a reliable web hosting provider based in Miami, offering a range of hosting solutions including Linux and Windows web hosting, cloud hosting, and reseller hosting since 1998. The company specializes in scalable and secure hosting services tailored for individuals and businesses of all sizes, backed by a dedicated 24/7 customer support team and robust infrastructure to ensure network performance and uptime. Their offerings include domain registration, SSL certificates, email hosting, and disaster recovery solutions, making them a comprehensive choice for establishing and maintaining a web presence.
📋 Description
• Providing exceptional customer service • Fielding inbound questions, inquiries and/or information • Managing customer contacts via email, phone and/or chat • Strong listening skills and effective verbal and written communication • Troubleshooting and de-escalating customer issues • Accessing information from a variety of systems and references • Achieving the best solution for customer needs • Educating customers on applicable self-service options • Demonstrating excellent time management skills • Preparing daily, weekly or monthly reports • Serving as a resource and effectively interacting with all team members
🎯 Requirements
• High school diploma or GED required • Open availability • One (1) or more years of customer service preferred • Eager to continue to grow and develop skills and talents • Prior call center experience preferred • Strong verbal and written communication, including grammar and a 35 WPM typing speed minimum • Strong organizational skills with the ability to multi-task • Learn and navigate software and computer use • Pass several skills tests • Adaptable to an ever-changing environment • Ability to use a computer and headset
🏖️ Benefits
• Strong attendance habits • Friendly and professional phone etiquette • Expressing gratitude for customer participation
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