Webster Bank
Banking • Finance • Fintech
Webster Bank is a financial services company that offers a wide range of banking solutions for individuals, small business owners, and commercial entities. It provides personal and business checking and savings accounts, loans, mortgages, and investment services, as well as wealth management and retirement planning. Webster Bank emphasizes digital convenience through mobile and online banking platforms while also providing personalized assistance from dedicated relationship managers. The bank is committed to serving diverse industries and communities, with specialized offerings in areas like healthcare, manufacturing, and government banking. Webster Bank is dedicated to helping clients achieve their financial goals through tailored solutions and expert guidance, ensuring security and trust are maintained at all times.
Contact Center Associate
November 14
🦌 Connecticut – Remote
💵 $18 - $21 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Call Center Representative
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Webster Bank
Banking • Finance • Fintech
Webster Bank is a financial services company that offers a wide range of banking solutions for individuals, small business owners, and commercial entities. It provides personal and business checking and savings accounts, loans, mortgages, and investment services, as well as wealth management and retirement planning. Webster Bank emphasizes digital convenience through mobile and online banking platforms while also providing personalized assistance from dedicated relationship managers. The bank is committed to serving diverse industries and communities, with specialized offerings in areas like healthcare, manufacturing, and government banking. Webster Bank is dedicated to helping clients achieve their financial goals through tailored solutions and expert guidance, ensuring security and trust are maintained at all times.
📋 Description
• Be the Voice of Webster in an inbound Contact Center that fosters an engaging, fast-paced, and fun environment • Anticipate client needs, educate on the benefits of banking with us while delivering on our commitment of client satisfaction • Perform a variety of transactions, maintenance, and research requests with accuracy • Responsible for client relationship building and retention efforts utilizing processes, tools and training provided • Maintain a positive rapport with professionalism, and serve in an empathetic manner • Facilitate problem resolution by providing complete and accurate information • Meet and or exceed service expectations, productivity and efficiency standards for all contact center related metrics • Adhere to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements, and policies • Perform other duties or accountabilities as assigned
🎯 Requirements
• H.S. Diploma or General Education Degree (GED) required • Some college preferred • 0-2 years in client or financial services, banking, inbound call center or in person customer facing work experience required
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