Virtual Assistant - Customer Service

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May 21

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We Clone You

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Enterprise • SaaS • HR Tech

We Clone You is a company that specializes in building customized virtual workforces for established businesses and entrepreneurs seeking to scale their operations efficiently. By automating and systematizing business processes and leveraging virtual overseas team members, We Clone You helps clients save time, reduce payroll expenses, and improve productivity. With a free-replacement guarantee, the company stands behind its systems and services, offering comprehensive support and ongoing training to ensure success. We Clone You primarily targets businesses ready to invest in scaling and systematizing their operations, requiring a minimum investment of $5,000.

2 - 10 employees

🏢 Enterprise

☁️ SaaS

👥 HR Tech

📋 Description

• We Clone You is a leading virtual assistant company that specializes in providing virtual assistance to businesses of all sizes. • We are currently looking for a Virtual Assistant with expertise in customer service to join our client's team. • In this role, you will be responsible for performing various tasks, including • Handle and respond to 75+ inbound inquiries daily across phone, email, and live chat. • Maintain a professional phone presence, providing excellent customer service. • Efficiently manage and prioritize multiple tasks throughout the day. • Collaborate with internal teams to coordinate activities and resources as needed. • Attend and actively participate in team meetings and training seminars. • Support cross-functional teams, including sales, marketing, and operations. • Continuously challenge yourself to improve and contribute to team success. • Maintain strong work ethic and consistently demonstrate willingness to learn.

🎯 Requirements

• Proven experience in customer service or as a virtual assistant, handling inbound inquiries. • Previous experience with real estate is a plus. • Strong phone skills and ability to handle about 75 inbound inquiries daily via phone, email, and live chat. • Excellent verbal and written communication skills, with the ability to clearly communicate in English over the phone and email • Proficiency in Microsoft Office (Excel, PowerPoint) and general computer skills. • Ability to multitask in a fast-paced, dynamic environment. • Self-motivated with proven ability to learn quickly and contribute effectively. • Strong problem-solving skills, able to analyze opportunities and inefficiencies, and propose solutions to management. • Ability to collaborate with cross-functional teams (sales, marketing, production, operations, finance, and senior management). • Supplementation and fitness industry knowledge/experience is a plus.

🏖️ Benefits

• Work from home; • Payment in dollars per working hour (40-hour week); • Starting salary between 4$ - 12$ per hour depending on your experience, with room for raises based on performance; • A workplace that values its people; • Referral bonus: If you refer a candidate, you will receive a $50 bonus once they’re hired by one of our clients;