Accommodation Manager

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November 4

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Weekday (YC W21)

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Human Resources • SaaS • Recruitment

Weekday is a modern recruitment platform that combines AI technologies with a vast database of potential candidates, aiming to streamline the hiring process for companies in India. They offer various services, including a proactive outreach approach that helps employers connect with top talent, as well as tools for candidates to easily apply for jobs. Weekday's emphasis on candidate engagement through multiple channels, including email, WhatsApp, and phone calls, sets it apart in the competitive landscape of recruitment agencies.

11 - 50 employees

Founded 2021

☁️ SaaS

🎯 Recruiter

📋 Description

• Oversee day-to-day accommodation services including room allocation, check-ins, check-outs, housekeeping coordination, and service requests. • Ensure compliance with health, safety, hygiene, and property management standards. • Implement SOPs for accommodation governance, service delivery, and maintenance. • Monitor occupancy levels, room readiness, and turnaround times for new arrivals. • Act as a single point of contact for guests/residents and resolve escalations promptly. • Ensure a welcoming, safe, and comfortable living environment. • Conduct periodic feedback surveys and implement improvement plans based on insights. • Manage community engagement activities (if applicable to co-living or corporate housing). • Coordinate with external vendors for housekeeping, repairs, laundry, transport, catering, or facility upkeep. • Negotiate vendor contracts and monitor SLA adherence. • Maintain inventory of room assets, supplies, and consumables. • Assist in budget planning for accommodation services including maintenance, utilities, repairs, and upgrades. • Track cost efficiencies and ensure optimal resource utilization. • Prepare MIS reports on occupancy, feedback, escalations, and maintenance logs. • Ensure statutory compliance related to property, labour, and safety regulations. • Conduct regular property audits to maintain quality standards. • Oversee fire safety drills, emergency procedures, and risk mitigation practices.

🎯 Requirements

• 4–6 years of relevant experience in accommodation management or hospitality. • Strong understanding of accommodation management, facility operations, and hospitality standards. • Excellent communication and interpersonal skills for guest handling and stakeholder coordination. • Ability to manage multiple properties / sites (if required). • Experience working with PMS (Property Management Systems) or accommodation software preferred. • Good analytical, organizational, and problem-solving skills. • Ability to work in a fast-paced, service-oriented work environment. • Team-management and vendor-handling experience is essential. • Bachelor’s degree in Hospitality Management, Hotel Administration, Facilities Management, or related field (preferred).