Customer Success Associate – Bi-Lingual, Russian/English

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WeFi

WebsiteLinkedInAll Job Openings

11 - 50 employees

₿ Crypto

🏦 Banking

Crypto • Banking

WeFi is a decentralized crypto-banking platform that combines on-chain accounts, global payments, and debit cards to let users earn, spend, withdraw, and manage both crypto and fiat assets in one app. The platform offers virtual and physical cards accepted at millions of merchants, high-yield stablecoin savings, mining/earn features, a decentralized loyalty token called Energy that boosts yields and lowers fees, and fiat/crypto services operated through licensed entities across multiple jurisdictions. Built by veterans from Tether, Wise, Binance and others, WeFi positions itself as the evolution of the neobank for Web3 users.

📋 Description

• Respond to Customer Enquiries in a timely manner courteously and with the highest level of professionalism using Live Chat and Email in accordance with company policies and guidelines. • Work closely with internal teams when necessary to resolve customer enquiries. • Report upwards, any trends or any issues identified from the frontlines. • Escalate enquiries when required to our back-office teams. • Contribute to training our Ai model with improvement suggestions. • Ability to use our Translator tool to respond to Customers.

🎯 Requirements

• Proficiency in Russian and English • Experience in Crypto is a plus but not mandatory • Customer Service Experience • Great communicator in both English and Russian. • Experience in responding to Customers using Chat and Emails • Strong attention to Detail • High levels of emotional intelligence and empathy for customers.