Franchise Tech Systems Specialist

🔥 7 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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WellBiz Brands, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1983

💄 Beauty

🧘 Wellness

Beauty • Wellness • Franchising

WellBiz Brands, Inc. is a category leader in experience-based businesses that aim to change lives. Through five separate franchise brands, including Amazing Lash Studio®, Drybar®, Elements Massage®, Fitness Together®, and Radiant Waxing™, the company operates over 750 locations. WellBiz focuses on franchising growth-oriented consumer brands that offer exceptional service-based experiences, reflecting its core values of fun, ownership, respect, passion, and integrity. The company is dedicated to serving the needs of health and beauty-conscious consumers by providing quality services that enhance their lifestyle and well-being.

📋 Description

• Provide timely, professional support to franchisees and internal partners through ticketing systems, email, and direct collaboration with operations teams. • Investigate and troubleshoot software/system issues by gathering relevant details, reviewing available documentation, validating expected versus actual behavior, and identifying potential root cause. • Resolve issues within scope and escalate appropriately to vendors, internal partners, or leadership when needed. • Assist with testing and implementation of new system functionality, platform updates, configuration changes, and operational workflows. • Maintain a working understanding of POS and business system needs across multiple franchise brands. • Manage administrative and system-related tasks for franchise openings, ownership transfers, location closures, and related operational changes. • Prepare, submit, validate, and audit data files or reports to support accurate vendor updates and system changes. • Support software rollouts by assisting with testing, documentation, communication, issue tracking, and post-launch validation. • Identify risks, inconsistencies, or downstream impacts in system changes and communicate them clearly before action is taken.

🎯 Requirements

• Minimum two years of experience supporting, administering, or troubleshooting business-critical software systems. • Experience with appointment-based POS systems strongly preferred; experience with Mindbody and Booker highly valued. • Experience in franchising, spa/wellness, fitness, beauty, hospitality, or other multi-location service businesses is a plus. • Strong software troubleshooting skills, including the ability to distinguish symptoms from root cause. • Ability to investigate ambiguous issues, gather the right context, and communicate findings clearly. • Strong written communication skills, especially in ticketing systems, email, documentation, and internal status updates. • Demonstrated ability to work independently, manage competing priorities, and follow issues through to resolution. • Strong attention to detail, organizational skills, and ability to identify inconsistencies or risks. • Ability to retain and apply feedback, recognize repeatable patterns, and improve work quality over time. • Ability to learn new software applications quickly and adapt to evolving technology, processes, and business needs. • Proficiency in Microsoft Office Suite and Google Workspace. • Positive, professional, and service-oriented approach with franchisees, vendors, and internal partners. • Ability to work independently and collaboratively in a fast-paced environment.

🏖️ Benefits

• Flexible time off and holiday schedule • Medical, dental, vision, and life insurance • Health Savings Account • Flexible Spending Account • 401K match • Monthly allowance for spend at WellBiz Brands, Inc. owned brands • Cell Phone reimbursement • Free Employee Assistance Plan