Quality Coordination Lead – AI Operations

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Welo Global

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Welo Global is a multilingual content, data, and AI solutions company that provides enterprise-focused localization, regulated translation, and AI training data through a family of brands (including Welocalize, Park IP, Welo Life Sciences, Welo Data, and Adapt). It combines domain expertise, proprietary AI tools (e. g. , the Opal suite), governed global workforces, and compliance certifications to support use cases across global marketing, intellectual property and legal translations, life sciences regulatory and clinical documentation, and AI model development. The company emphasizes scalable, AI-enabled platforms and workflows to deliver high-quality multilingual content and structured datasets in 300+ languages for corporate clients.

📋 Description

• Owns client-specific quality programs, performance metrics, and escalations while leading team development and cross-functional coordination. • Set client QA strategies (sampling design, audit methods, acceptance thresholds) and adapt to scope/volume changes. • Run root-cause analyses; drive CAPA plans with owners, timelines, and effectiveness checks. • Plan training & certification for raters/annotators and coordinators; track completion and impact. • Maintain dashboards (throughput, accuracy, productivity, cost) and convert insights into actions. • Manage client escalations; present options, trade-offs, and recovery paths. • Standardize SOPs, templates, and checklists; remove bottlenecks. • Pilot small automations (macros, templates, RPA/API handoffs) with Ops Tech; scale wins. • Coach teams on tools, workflows, and QA craft. • Ensure compliance/security across data handling and platform access.

🎯 Requirements

• Bachelor’s degree or equivalent experience in Business, Operations, Quality, or Data/Engineering. • 2+ years in quality/ops with hands-on QA and workforce/training coordination. • 1+ years leading people/pods (formal or informal). • Multi-project planning and stakeholder management. • Clear client communications and governance cadence participation. • Strong spreadsheets, PM/task boards, and basic BI; ETL familiarity is a plus. • Capacity planning with vendors; confident escalation/negotiation. • Effective in global, distributed teams. • Near-native level English with strong writing and editorial skills. • Hands-on with generative AI tools (text/voice/video). • Background in QA testing, rubric design, or AI safety/ethics evaluation. • Familiarity with data-annotation platforms and model-evaluation tools. • Ability to interpret code/datasets/workflows at a conceptual level (no coding required). • Works independently and manages workflows effectively in a remote setup. • Multilingual ability beyond English.

🏖️ Benefits

• Health insurance • 401(k) matching • Professional development opportunities