Quality Manager

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October 17

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Welocalize

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Artificial Intelligence • Enterprise • SaaS

Welocalize is a leader in providing enterprise language services and AI-powered translation solutions. Known for its OPAL platform, Welocalize offers fit-for-purpose global content delivery, enabling stronger engagement and revenue for its clients. Specializing in AI-enabled service delivery, OPAL leverages machine translation engines and natural language processing to automate and optimize translations across various industries, including legal, medical, and technological sectors. Welocalize supports multiple content use cases such as marketing localization, software testing, and multilingual SEO, catering to a diverse range of industry needs. Additionally, Welocalize's commitment to AI innovation is emphasized by its new brand Welo Data, providing high-quality training data for AI development, further strengthening its position as a trusted partner for global enterprises.

1001 - 5000 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

📋 Description

• The Quality Manager is the team member on a squad responsible for supplier alignment and performance. • Responsibilities include on-time delivery, adherence to all client and project specific requirements, and defect-free deliverables. • This role is responsible for engaging with clients to understand capacity requirements and quality expectations and liaising with Language Services to ensure such requirements can be met. • The Quality Manager will monitor customer Objectives & Key Results (OKRs) and take necessary actions to ensure quality and on-time delivery targets are met.

🎯 Requirements

• Proven experience in a fast-paced, client-focused environment, ideally within the translation or localization industry, with a strong background in localization vendor, language, or quality management and a solid understanding of quality management principles. • Hands-on experience with Translation Memory tools, Translation Management Systems, and Machine Translation post-editing, alongside strong knowledge of the language services industry, its technologies, and emerging trends. • Exceptional written and verbal communication skills in English, with the ability to influence and engage diverse audiences including colleagues, clients, and partners; fluency in an additional language is preferred. • Strong data literacy, with the ability to interpret and leverage data to drive informed decisions. • Proactive problem-solver with accountability for deliverables, able to assess and mitigate risk while identifying opportunities for improvement. • Highly adaptable, with strong prioritization skills and the ability to manage multiple projects in a dynamic, deadline-driven environment. • Works effectively both independently and collaboratively, resolving routine issues in line with company policies. • Experience with Agile or Lean Six Sigma methodologies is a plus. • Master’s degree or equivalent professional experience required.