Property Claims Specialist – Field

🕒 May 7

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $77.4k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Claims Specialist

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Western Reserve Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1906

👥 B2C

🤝 B2B

💸 Finance

B2C • B2B • Finance

Western Reserve Group is a mutual holding property and casualty insurer based in Wooster, Ohio, serving families, businesses, and farms across Ohio and Indiana for over 110 years. The company offers a broad portfolio of personal, commercial, and farm insurance products—including auto, homeowners, dwelling fire, umbrella, businessowners, commercial auto, liability, cyber coverage, and equipment breakdown—distributed exclusively through a network of more than 3,500 independent agents. Western Reserve Group is rated A (Excellent) by A. M. Best and emphasizes local agent relationships, value-added coverages, and long-standing regional presence.

📋 Description

• Investigates claims to determine cause, determines scope and amount of loss, verifies coverage and recommends ultimate resolution on assigned cases. • Ability to accurately and independently interpret policies on all lines of business (Personal, Commercial & Farm). • Promptly and accurately document all developments in claim file. • Prepares accurate, clear, thorough, and concise notes or correspondence on conclusions and recommendations. • Resolves claims within authority or subsequent Home Office approval. • Identifies potential suspicious claims or possible third-party subrogation. • Accountable for security of financial processing of claims, as well as security information contained in claims files. • Ensures accurate reserves and adjusts as warranted. • Recommends reserve increases on cases in excess of authority. • May be necessary to prepare for and may attend trials, settlement conferences, and policyholder meetings. • Present company position on coverage and disposition issues. • Confers directly with policyholders on coverage and resolution issues pursuant to Home Office instructions. • Analyzes assigned claims and plans for their investigation, may participate in training programs, conferences and departmental and intra-departmental meetings. • May communicate with excess carriers and reinsures on case status and development. • Perform onsite and virtual inspection of damages to resolve coverage and damage issues to including preparing complete estimates of repair for the covered damages. • May work with contractors, building consultants or independent adjusters in the estimation process, as directed by Home Office. • Proficient in writing estimates for building repairs. • Manages claims for business interruption and proactively manages the period of restoration. • Mentor Claim Representatives and Senior Claim Representatives upon request. • Maintain continuing education.

🎯 Requirements

• College Degree or Equivalent Experience • At Least 3 years of moderate to complex Property loss adjusting experience • Excellent Written and Verbal Communication Skills • Excellent Interpersonal Skills • Superior Organizational Skills • Efficient Time Management skills • Ability to Demonstrate effective negotiation skills • Demonstrated abilities using estimating software such as Xactimate • Experience on a Property team handing field claims • Previous experience in construction, restoration, or claims • Excellent verbal and written communication skills.