Client Service Associate

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $19 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🚗 Transport

💸 Finance

💳 Fintech

💰 $310M Post-IPO Debt on 2020-06

Transport • Finance • Fintech

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Oversee client accounts with guidance and oversight from Sr./Strategic/Principal Client Service Manager • Assist the Sr./Strategic/Principal Client Service Manager in facilitating all aspects of the project management process • Work with internal team members for oversight on audits, advanced technical member issues and vendor questions/issues • Proactively communicate status and progress of account work and issues to internal and external stakeholders • Ensure all tasks are documented according to the internal guidelines and updated proactively in the internal system tracking tools to meet deliverable dates • Review all client materials used for annual enrollment and ongoing administration to ensure that they are current and meet quality standards • Provide detailed internal and external communication to successfully document instruction and process.

🎯 Requirements

• Minimum 1-3 years experience in the healthcare industry • Bachelor's degree or related field experience • Proven experience supporting client relationships and delivering exceptional service • Excellent verbal and written communication skills across technical and business audiences • Demonstrated ability to deeply understand client business needs and translate them into strategic service plans • Strong problem-solving and analytical skills, with a focus on root cause resolution and process improvement • Experience coordinating cross-functional teams to drive results and maintain seamless client delivery • Highly accountable and proactive—you take initiative, follow through, and ensure nothing gets dropped.

🏖️ Benefits

• health, dental and vision insurances • retirement savings plan • paid time off • health savings account • flexible spending accounts • life insurance • disability insurance • tuition reimbursement