Collections Support, Level 2

🕒 6 days ago

🇺🇸 United States – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

📞 Collections

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🚗 Transport

💸 Finance

💳 Fintech

💰 $310M Post-IPO Debt on 2020-06

Transport • Finance • Fintech

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Contact past due customers to understand the customer’s circumstances • Negotiate payment arrangements, assess risk and provide service • Analyze funded credit risk through the general maintenance of existing customers • Communicate effectively, orally and in writing, with customers to negotiate and obtain immediate payment and resolve delinquent account balances • Engage in on-going education with customers on terms and conditions, alternative payment methods • Manage and avoid creating conflict when interacting with customers • Ability to manage multiple portfolios • Utilize judgment and experience to make decisions that effectively balance risk, quality, productivity, corporate objectives and customer retention • Manage delinquencies from rolling to the next level • Apply industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions • Demonstrate consistency in work processes • Ensure appropriate documentation of accounts and follow-up • Participate in associate education and development through company training programs

🎯 Requirements

• Working knowledge of FDCPA and any other applicable Federal laws • Bachelor’s Degree preferred: equivalent work experience in lieu of degree (1-2 years in related field) • Enthusiasm for automation, AI, and emerging technologies, with a desire to explore their application in business processes. • Basic accounting knowledge • Analytical skills • Sound decision making/judgment • Flexible/Adaptable to change • Detail Oriented • Ability to maintain confidentiality of customer and company information • Organized/Time Management ability • Working knowledge of Google Suite • Basic Skip Tracing knowledge • Must pass a successful background investigation

🏖️ Benefits

• health, dental and vision insurances • retirement savings plan • paid time off • health savings account • flexible spending accounts • life insurance • disability insurance • tuition reimbursement