Solution Specialist

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $17 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🚗 Transport

💸 Finance

💳 Fintech

💰 $310M Post-IPO Debt on 2020-06

Transport • Finance • Fintech

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Serve as a knowledgeable contact for the day to day needs through phone, email and system tools relative to client account and consultants for our products, system capabilities, and processes • Ability to identify trends to improve client resolution experience • Ability to produce ideas and solutions to client experience • Maintain expected quality and performance metrics • Ability to adapt messaging to clients through a variety of communication mediums • Must adhere to security policies • Ensure privacy according to HIPAA guidelines • Maintain knowledge in function area(s) • Responsible for recognizing and defusing client discrepancies • Responsible for fielding and ensuring requests made by consultant, broker and employer are resolved in a timely manner according to service level standards, including system updates where applicable • Formally document all communications with client/consultant in company systems to ensure availability of client information for continuity of client history • Attend team and other necessary meetings to remain current on client initiatives, internal processes, and operations that may affect client accounts or the client experience • Attend regularly scheduled one on one meetings with direct supervisor for professional development and goal setting • Serve as a resource and voice of the customer • Collaborate with a variety of departments to ensure a positive customer experience, by sharing knowledge, proposing ideas and implementing a solution for creating efficiencies and improving processes • Maintain detailed knowledge of product lines and system functionality • Ability to thrive in a fast-paced setting while maintaining organizational skills • Participate in ongoing learning and development opportunities • Recommend process changes and administrative procedure updates • Assist with special projects • Assist other function area(s) as workload demands • Demonstrate the WEX Core Values daily

🎯 Requirements

• Bachelor’s Degree preferred or equivalent Industry experience • 1-2 years’ experience in customer service, account management, file integrations, or relevant experience. • COBRA/Benefits Industry Knowledge preferred • Proficiency with Google Workspace • Strong verbal and written skills. • Proven experience managing client-facing communications. • Strong interpersonal skills and ability to connect with a diverse customer and employee population • Self-driven, motivated, and must have the ability to manage a fast-paced, result-orientated environment • Exceptional communication and time management skills. • Strong attention to detail, problem-solving skills, and multi-tasking capabilities. • A team player with high energy • Demonstrated capacity to prioritize tasks and manage multiple responsibilities effectively. • Consistently achieve Service Level Agreements (SLAs) at every stage of the solution specialist process. • Responsible for driving customer satisfaction by solving cases • Maintain positive attitude towards clients and coworkers.

🏖️ Benefits

• health, dental and vision insurances • retirement savings plan • paid time off • health savings account • flexible spending accounts • life insurance • disability insurance • tuition reimbursement