Customer Experience Agent, German Speaking

September 10

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Whatnot

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Marketplace • eCommerce

Whatnot is a dynamic online marketplace platform that facilitates live shopping experiences. Users can buy, sell, and discover products they love, engaging in a community-driven environment through live shows. Whatnot ensures a secure shopping experience by vetting sellers and offering protection for unsatisfactory purchases. The company values privacy, providing consent management tools for their users to control cookie usage and personal data processing.

201 - 500 employees

Founded 2021

🏪 Marketplace

🛍️ eCommerce

💰 $260M Series D on 2022-07

📋 Description

• Interact with buyers and sellers with a customer first attitude ensuring a positive experience • Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner • Do anything possible to make sure customers get the product they ordered as fast as possible • Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users • Work with other departments to troubleshoot, research and resolve open questions • Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

🎯 Requirements

• 2+ years of support experience handling email and/or chat services • Weekend availability required • Fluent in English and German, with a deep understanding o the DACH market • Understanding of Ecommerce and Marketplace operations • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom • Obsession with customers / being customer first / serving customers • Proactive problem-solver and process-improver • Knowledge of Collectibles is a plus • Bachelor's degree preferred • Previous start-up experience is a plus • Application asks whether candidate requires visa sponsorship to continue working in the Republic of Ireland (work authorization may be required)

🏖️ Benefits

• Flexible Time off Policy and holiday pay for working company-wide Holidays (including a spring and winter break) • Health Insurance options including Medical, Dental, Vision • Work From Home Support • Home office setup allowance • Monthly allowance for cell phone and internet • Monthly allowance for wellness • Annual allowance towards Childcare • Lifetime benefit for family planning, such as adoption or fertility expenses • Pension plans internationally • Monthly allowance to dogfood the app (dogfooding budget) • Parental Leave: 16 weeks of paid parental leave + one month gradual return to work (company leave allowances run concurrently with country leave requirements) • Offers Equity