Whatnot
Marketplace • eCommerce
Whatnot is a dynamic online marketplace platform that facilitates live shopping experiences. Users can buy, sell, and discover products they love, engaging in a community-driven environment through live shows. Whatnot ensures a secure shopping experience by vetting sellers and offering protection for unsatisfactory purchases. The company values privacy, providing consent management tools for their users to control cookie usage and personal data processing.
Trust and Risk Agent
September 10
Whatnot
Marketplace • eCommerce
Whatnot is a dynamic online marketplace platform that facilitates live shopping experiences. Users can buy, sell, and discover products they love, engaging in a community-driven environment through live shows. Whatnot ensures a secure shopping experience by vetting sellers and offering protection for unsatisfactory purchases. The company values privacy, providing consent management tools for their users to control cookie usage and personal data processing.
đź“‹ Description
• Provide inbound email support for users experiencing trust and safety issues • De-escalate and educate customers through clear and accurate exchange of information that leads to a successful resolution and improved marketplace safety • Thoughtfully investigate Trust & Risk cases with high complexity and high sensitivity while maintaining customer satisfaction • Serve as the escalation point for issues requiring nuanced understanding of language and culture • Work with other departments to research and resolve open questions • Efficiently work through a backlog of open issues and monitor performance of key operations • Represent the company with integrity and professionalism • Review key metrics and utilise data to make informed decisions
🎯 Requirements
• 4 year degree is a plus. 1- 3 years of experience in Trust & Safety/Trust & Risk, customer service, user experience or fulfilment • Fluent English (French fluency is a plus) • Positive Customer first-attitude • Weekend availability required • Proactive problem-solver and process-improver • Experience with social media, parcel delivery, marketplace sellers, vendors, or fraud operations • Understanding of Ecommerce and Marketplace operations • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom • Knowledge of Collectibles is a plus • May require visa sponsorship question present (Do you now, or will you in the future, require visa sponsorship to continue working in the Republic of Ireland?)
🏖️ Benefits
• Flexible Time off Policy and holiday pay for working company-wide Holidays (including a spring and winter break) • Health Insurance options including Medical, Dental, Vision • Work From Home Support: Home office setup allowance; Monthly allowance for cell phone and internet • Care benefits: Monthly allowance for wellness; Annual allowance towards Childcare; Lifetime benefit for family planning, such as adoption or fertility expenses • Pension plans internationally • Monthly allowance to dogfood the app • Parental Leave: 16 weeks of paid parental leave + one month gradual return to work
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