Whatnot
201 - 500 employees
Founded 2021
🏪 Marketplace
🛍️ eCommerce
💰 $260M Series D on 2022-07
Marketplace • eCommerce
Whatnot is a dynamic online marketplace platform that facilitates live shopping experiences. Users can buy, sell, and discover products they love, engaging in a community-driven environment through live shows. Whatnot ensures a secure shopping experience by vetting sellers and offering protection for unsatisfactory purchases. The company values privacy, providing consent management tools for their users to control cookie usage and personal data processing.
Trust & Safety Agent – New Grad
🔥 0 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Whatnot
201 - 500 employees
Founded 2021
🏪 Marketplace
🛍️ eCommerce
💰 $260M Series D on 2022-07
Marketplace • eCommerce
Whatnot is a dynamic online marketplace platform that facilitates live shopping experiences. Users can buy, sell, and discover products they love, engaging in a community-driven environment through live shows. Whatnot ensures a secure shopping experience by vetting sellers and offering protection for unsatisfactory purchases. The company values privacy, providing consent management tools for their users to control cookie usage and personal data processing.
📋 Description
• Regularly work with the team on reviewing potentially suspicious behavior on a daily basis to support the company in protecting good users and preventing financial losses • Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product • Conduct in-depth transaction-level reviews • Discover and identify trends to present opportunities for stronger results and mitigation • Communicate with customers in response to inquiries related to trust and risk • Provide inbound email and chat-based customer service for users who need immediate assistance • Thoughtfully investigate Trust & Risk cases with medium complexity and high sensitivity while maintaining customer satisfaction • Work with other departments to research and resolve open questions • Efficiently work through a backlog of open issues and monitor performance of key operations • Represent the company with integrity and professionalism • Review key metrics and utilize data to make informed decisions
🎯 Requirements
• A bachelor’s degree (Graduating in Dec 2025 or by Summer 2026) in any field or equivalent practical experience • Strong communication skills, you can explain things clearly and compassionately • A customer-first attitude and a desire to solve problems with ownership • Ability to multitask and learn new systems quickly • A team player mindset with a drive to improve processes • Internship or part-time experience in customer service, retail, hospitality, or support is preferred. • Exposure to support tools (e.g., Zendesk, Intercom) is a plus • Weekend availability required
🏖️ Benefits
• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break) • Health Insurance options including Medical, Dental, Vision • Work From Home Support • Home office setup allowance • Monthly allowance for cell phone and internet • Care benefits • Monthly allowance for wellness • Annual allowance towards Childcare • Lifetime benefit for family planning, such as adoption or fertility expenses • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally • Monthly allowance to dogfood the app • Parental Leave • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Apply Now
