Whippy
11 - 50 employees
Founded 2021
âď¸ SaaS
đŻ Recruiter
SaaS ⢠Recruitment
Whippy is an omnichannel AI communications platform that provides AI assistants to automate recruiting, sales, support, and reception tasks. Its cloud-based tools (SMS, voice/VoIP, chatbots, campaigns, automations and integrations) let teams scale communications, reduce hiring and support costs, and improve engagement across languages and channels. Whippy targets businesses that need to streamline candidate outreach, customer support, and lead qualification with 24/7 AI coworkers.
Head of Customer Success
Job not on LinkedIn
đ April 20
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Whippy
11 - 50 employees
Founded 2021
âď¸ SaaS
đŻ Recruiter
SaaS ⢠Recruitment
Whippy is an omnichannel AI communications platform that provides AI assistants to automate recruiting, sales, support, and reception tasks. Its cloud-based tools (SMS, voice/VoIP, chatbots, campaigns, automations and integrations) let teams scale communications, reduce hiring and support costs, and improve engagement across languages and channels. Whippy targets businesses that need to streamline candidate outreach, customer support, and lead qualification with 24/7 AI coworkers.
đ Description
⢠Personally own a portfolio of Whippy's most strategically important enterprise accounts ⢠Manage and develop a team of CSMs and Deployment Engineers across LATAM ⢠Build CS playbooks, onboarding frameworks, health scoring, and team standards from scratch ⢠Act as the escalation point for complex and high-stakes customer situations ⢠Run QBRs, account reviews, and executive-level conversations with enterprise customers ⢠Partner directly with the CEO and CTO on team performance, customer health, and product direction ⢠Support hiring and onboarding as the team scales ⢠Be the bridge between our US customer base and our LATAM execution team
đŻ Requirements
⢠Engineering or technical implementation background, this is required not preferred. ⢠Previous role as a Solutions Engineer, Deployment Engineer, Implementation Consultant, or similar before moving into CS leadership ⢠Direct management experience ⢠Hands-on understanding of APIs, webhooks, and integrations ⢠Proven ownership of complex enterprise customer relationships end to end ⢠Builder mentality, you have created playbooks, frameworks, and processes from a blank page ⢠Strong English communication, written and spoken, for daily enterprise Zoom calls and direct CEO reporting
đď¸ Benefits
⢠Competitive compensation based on experience ⢠Performance bonus ⢠Equity ⢠WeWork membership ⢠Health insurance ⢠401(k) matching
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