Affiliate Coordinator

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White Hat Gaming

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

🎮 Gaming

🤝 B2B

☁️ SaaS

Gaming • B2B • SaaS

White Hat Gaming is a state-of-the-art iGaming platform that provides a secure, scalable and modular Player Account Management (PAM) solution and full white-label Casino and Sportsbook platform for operators. It aggregates third-party content and services—such as sportsbook technology, CRM, payments and thousands of casino games—while also producing proprietary content through White Hat Studios; the company operates globally and is licensed in multiple jurisdictions. White Hat Gaming primarily serves other operators with B2B platform and managed services to launch and run regulated online gambling products.

📋 Description

• Coordinate cross-functional activities and ad-hoc information between internal teams (including finance and compliance) and external stakeholders • Manage partner onboarding and serve as the first point of contact for new prospective partners • Monitor and triage affiliate support inquiries received via email, chat, and support channels, ensuring timely follow-up and resolution • Facilitate the monthly affiliate payment process by preparing and verifying payment data for finance processing • Carry out administrative tasks related to the department, including player onboarding coordination, AML support, compliance follow-up, and resolution of partner queries on payment and account matters • Support partner relationship management through basic outreach and follow-up activities (e.g. inactive partner re-engagement, performance monitoring follow-up) • Communicate with affiliate partners on brand offers, promotions, and operational matters • Liaise with colleagues to ensure communication channels and partner-facing content are current • Work with and provide operational input on automation and AI tools as they are introduced to support and develop the role • Represent the company at industry events at locations in and outside of Malta • Other related tasks as instructed by the line manager.

🎯 Requirements

• Previous experience in an operations, affiliate, customer support, account management, or administrative role within the iGaming industry • Fluent in written and spoken English with excellent communication skills (additional languages are considered an advantage) • Strong organisational and time management skills, with the ability to manage and prioritise multiple tasks effectively • Computer-literate with strong knowledge of Microsoft Office, particularly Excel • Excellent attention to detail and ability to maintain accuracy when handling data and administrative processes • Strong problem-solving skills and a proactive approach to resolving issues • Ability to build and maintain effective working relationships with internal and external stakeholders • Motivated team player with a collaborative mindset • Self-starter with a positive, can-do attitude and the ability to work independently • Adaptable and comfortable working in a fast-paced, evolving environment • Comfortable working with new technologies, automation tools, and AI-assisted workflows.

🏖️ Benefits

• A remote and flexible working schedule. • Generous time off varied based on the country of residence. • Discretionary annual performance bonus • Training and other learning & development opportunities to support you through your career progression. • Hardware & Software allowance or work equipment is provided to make sure you have all the right tools to get the job done. • Various well-being programmes and initiatives.