KYC and Risk Agent

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🕒 April 2

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White Label Casinos

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔌 API

🤝 B2B

API • B2B • Marketing

White Label Casinos is a company offering comprehensive digital connection solutions, combining URL shortening, QR code generation, and analytics into a unified platform. They enable businesses to customize links with branded URLs, design dynamic QR codes, and track marketing campaign performance. With applications across various industries such as retail, technology, and healthcare, White Label Casinos helps businesses streamline their digital interactions and enhance customer engagement. Their platform offers tools for creating mobile-optimized landing pages, integrating with various applications, and analyzing customer interactions to increase satisfaction and streamline operations.

📋 Description

• The KYC & Risk Agent role is responsible for performing Know Your Customer checks by verifying player documentation across our licenses. • Act as approver and first point of contact for queries related to player KYC, risk and documentation. • Focus on player accounts reaching defined thresholds and report any suspicions to Management, MLRO, or other Key Stakeholders in the business. • Use systems and tools to verify the authenticity of player documentation. • Work closely with Player Payments Agents to ensure processing of player payments are performed accurately and in a timely manner. • Conduct on-going monitoring on player accounts to ensure their level of gaming remains affordable. • Spot patterns which could highlight potential risk gambling problems, money laundering, and criminal terrorism financing and report these to the appropriate channel. • Liaise with players via email in a sensitive and appropriate manner.

🎯 Requirements

• Must be available to work on a rotating shift basis. • Strong attention to detail. • Investigative mindset. • Good written and verbal English skills. • Strong people skills and effective communication. • Experience with Slack, Teams, Jira, and Confluence. • Knowledge of Microsoft and Google tools is considered an advantage. • Previous experience in a similar role in KYC processing is considered an advantage. • iGaming experience is preferred but not required.

🏖️ Benefits

• N/A