Operations Analyst

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🕒 July 21

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Whiteshield

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏛️ Government

🤝 B2B

Consulting • Government • B2B

Whiteshield is a public policy and strategy advisory firm that provides consultation services to Fortune 500 companies, governments, and international organizations. The firm focuses on advising its clients on strategic priorities, options, and delivery requirements, linking economic analysis with specific investment and project opportunities.

📋 Description

• Lead the documentation of end-to-end business processes across operational and corporate functions. • Conduct stakeholder interviews and workshops to understand current processes. • Produce clear process maps, workflows and supporting documentation. • Capture decision points, approvals, dependencies and system interactions. • Build and maintain a central repository of operational processes and documentation. • Identify inefficiencies, duplication, manual activities and operational risks. • Design future-state, standardised workflows and, importantly, build them. • Build no-code automations on the existing stack (Slack forms and workflows, Notion databases and templates) so processes run with less manual effort. • Validate documentation and improvements with business leaders, and iterate. • Own the day-to-day administration of Slack and Notion: channel architecture, permissions and access, structure, hygiene and user management. • Maintain the Notion knowledge base as the single, well-organised home for processes and documentation. • Apply the permission and data-classification rules set by the Head of Operations. • Act as first-line support for Slack, Notion and Claude, and drive adoption across teams through simple guides and hands-on help. • Maintain accurate operational data across Scoro, HubSpot and the staffing tracker, ensuring consistency between systems. • Support resource planning by monitoring project allocations, utilisation and billability, ensuring staffing records accurately reflect delivery plans.

🎯 Requirements

• Naturally curious with a desire to understand how organisations operate. • Strong analytical mindset with exceptional attention to detail. • Able to simplify complex operational processes into structured documentation. • Confident engaging with stakeholders at all levels of the organisation. • Highly organised with the ability to manage multiple workstreams simultaneously. • Comfortable working independently in a fast-paced, evolving environment. • Solutions-oriented with a continuous improvement mindset. • Strong sense of ownership and accountability.

🏖️ Benefits

• Opportunity to contribute to a high-impact operational transformation programme. • Exposure to senior stakeholders across the business. • Fast-paced, collaborative consulting environment. • Opportunity to shape foundational processes that will support future automation and AI initiatives. • Potential for contract extension based on business needs and performance.