CX Data Analytics and Insights Lead

🔥 2 minutes ago

🌐 Philippines, Australia – Remote

🇵🇭 Philippines – Remote 🇦🇺 Australia – Remote

⏰ Full Time

🟠 Senior

📉 Data Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Who Gives A Crap

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🛍️ eCommerce

🌍 Social Impact

🤲 Charity

💰 $41.5M Series A on 2021-09

eCommerce • Social Impact • Charity

Who Gives A Crap is a socially responsible company that donates 50% of its profits to clean water and sanitation non-profits around the globe, helping those in need gain access to these essential services. The company specializes in eco-friendly products, primarily focusing on toilet paper made from bamboo, alongside other sustainable household items such as tissues and kitchen roll. Known for its environmental impact, Who Gives A Crap aims to reduce deforestation while also maintaining a strong commitment to social impact and charitable causes.

📋 Description

• Transform raw customer data and feedback into actionable insights for the Customer Experience team • Enable CX teams to access effective data for strategic decision-making • Influence broader business decisions through customer insights • Shape the Customer Voice Program and define strategic data goals and measurable targets • Manage intake for new data requests • Build frameworks maintaining accuracy and integrity of team scorecards • Evaluate and integrate technology and AI tools into reporting frameworks • Collaborate with CX Leads on change-management success metrics and business reporting • Establish governance processes and searchable, secure insight libraries

🎯 Requirements

• Strong data analysis tools and techniques • Ability to build dashboards and explain insights to non-technical stakeholders • Ability to translate complex datasets into compelling narratives • Experience building reliable data frameworks and compliance guardrails • Highly organized project management approach • Ability to manage competing priorities • Ability to establish data governance frameworks and structured libraries • Ability to coach others and align multiple stakeholders • Commitment to continuous improvement and evidence-backed recommendations

🏖️ Benefits

• Meaningful support towards healthcare for team members around the world • Generous paid leave • Tailored learning and development opportunities • Free toilet paper • Competitive, market-informed salaries • Certified B Corp™ social and environmental impact mission