Digital Experience Lead – CX

🔥 16 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

🛍️ E-commerce

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Who Gives A Crap

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🛍️ eCommerce

🌍 Social Impact

🤲 Charity

💰 $41.5M Series A on 2021-09

eCommerce • Social Impact • Charity

Who Gives A Crap is a socially responsible company that donates 50% of its profits to clean water and sanitation non-profits around the globe, helping those in need gain access to these essential services. The company specializes in eco-friendly products, primarily focusing on toilet paper made from bamboo, alongside other sustainable household items such as tissues and kitchen roll. Known for its environmental impact, Who Gives A Crap aims to reduce deforestation while also maintaining a strong commitment to social impact and charitable causes.

📋 Description

• Own the Customer Experience team’s technology roadmap • Manage the CX technology stack, including Zendesk, Zapier, Sprout and other tools • Decide which tools should be retained, removed or replaced • Lead the development of automations and AI-powered workflows • Partner with IT and Digital Product to implement new tools effectively • Lead and grow one direct report • Review the CX technology stack and recommend tool consolidation • Collaborate with Analytics & Insights to redesign Zendesk issue-type taxonomy • Develop a 12-month roadmap for automation and AI experiments • Evaluate vendor renewals and propose cost-effective alternatives • Coach a direct report through cross-functional challenges with IT

🎯 Requirements

• Previous team leadership experience • Ability to independently make recommendations and decisions with supporting rationale • Strong understanding of technology and ability to evaluate tools and alternatives without needing to write code • Hands-on experience with CX platforms such as Zendesk, Sprout, Zapier, Kodif or similar • Comfort and confidence using AI tools day to day • Ability to apply AI practically to automations and customer-facing workflows • Interest in purpose-led work and contributing to social and environmental impact

🏖️ Benefits

• Meaningful support towards healthcare for the team around the world • Generous paid leave • Tailored learning and development opportunities • Free toilet paper • Competitive, market informed salaries • Purpose-led work at a certified B Corp™ focused on social and environmental impact