IT Service Design Lead, 12 Month Contract

Job not on LinkedIn

🔥 12 minutes ago

🇵🇭 Philippines – Remote

⏳ Contract/Temporary

🟠 Senior

🎨 Product Designer (UI/UX)

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Who Gives A Crap

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🛍️ eCommerce

🌍 Social Impact

🤲 Charity

💰 $41.5M Series A on 2021-09

eCommerce • Social Impact • Charity

Who Gives A Crap is a socially responsible company that donates 50% of its profits to clean water and sanitation non-profits around the globe, helping those in need gain access to these essential services. The company specializes in eco-friendly products, primarily focusing on toilet paper made from bamboo, alongside other sustainable household items such as tissues and kitchen roll. Known for its environmental impact, Who Gives A Crap aims to reduce deforestation while also maintaining a strong commitment to social impact and charitable causes.

📋 Description

• Shape the service design and change approach for priority IT initiatives • Partner with Service Operations to map support readiness and improve IT request pathways and the service catalogue • Support rollout of Security roadmap initiatives by translating technical requirements into practical guidance • Establish a non-punitive operating model for security awareness and training, including phishing simulations and follow-up support • Streamline employee lifecycle workflows for onboarding, offboarding, and role changes with the People Team (P&C) • Provide direction and coaching to the Change & Communications Coordinator through regular 1:1s • Help the coordinator own workstreams and manage peer-level stakeholder relationships • Connect technical IT and Security changes to the employees who use them • Bring structure, coordination, and momentum to IT service design, introduction, and adoption

🎯 Requirements

• Highly organised • Comfortable leaning into ambiguity, getting up to speed quickly, and bringing order to complex rollouts • Practical change leadership: ability to organise priority initiatives so plans, owners, audiences, and support needs are clear • Critical thinking and ability to anticipate operational friction points • Ability to build trusted working relationships across Security, People Team (P&C), and Operations • Coaching and mentorship skills • Ability to identify service gaps and provide first-pass recommendations • Ability to prioritise high-value workstreams • Deep technical or security expertise is not required

🏖️ Benefits

• Competitive, market-informed salaries • Meaningful support towards healthcare for the team around the world • Generous paid leave • Tailored learning and development opportunities • Free toilet paper