Financial Implementation and Support Specialist

10 hours ago

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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WideOrbit

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Media • SaaS • Enterprise

WideOrbit is a company that provides software solutions for media companies to maximize their business operations. Their platform streamlines the entire media transaction process, from sales to payments, and handles digital ads, broadcast TV, radio, and programmatic TV buying. WideOrbit offers various products aimed at increasing revenue, managing ad inventory, and optimizing audience value for broadcasters. Their technology supports media operations and integrates tools to consolidate media buying and selling efforts, leverage data insights, and enhance revenue through strategic integrations. Widely used by US local TV broadcasters, WideOrbit helps manage substantial ad revenue across multiple channels and platforms.

501 - 1000 employees

Founded 1999

📱 Media

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2015-10

📋 Description

• Provide First Level Support for new and existing clients’ financial related support needs as part of the product support infrastructure. • Resolve cases by educating our clients, gathering information about their workflows, or working with WideOrbit’s internal departments to bring resolution to cases. • Solve client issues within a fast-paced, collaborative work environment with a positive attitude and confident/calm demeanor to ensure their satisfaction with our products and our service. • Identify and document software defects and requests for enhancements with a keen attention to detail. • Execute the Implementation of WideOrbit’s financial software, remotely or on-site. • Create and maintain a training agenda for each client project. • Effectively manage multiple projects simultaneously while adeptly managing changes in scope and/or timelines. • Develop a thorough understanding of the client’s specific business objectives and educate customers on various configurations and/or customization options. • Troubleshoot configuration issues and recommend action plans for resolution. • Accurately import Finance related data sets into production environment as part of project-based work and work closely with the client to ensure accuracy. • Use subject matter expertise to participate in creating or updating internal and client-facing documentation. • Effective and timely communication with all stakeholders including clients, industry groups, and internal departments such as support, development, product management, and release management. • Support coverage may be needed for company observed Holidays and any coverage requests will be communicated timely.

🎯 Requirements

• 5+ years in a finance-focused and client-facing role, within the media industry is advantageous. • Strong technical aptitude for quickly learning new software. • Proven ability to work successfully as part of a team while also assuming individual obligations. • Ability to lead presentations with confidence and build relationships with customers quickly. • Excellent organizational skills and attention to detail. • Possess exceptional written and verbal communications skills with the ability to communicate with a technical or non-technical audience. • Proven ability to direct and manage multiple projects or tasks while staying organized and meeting deadlines in a fast-paced environment. • Exhibit a professional demeanor, communicating in a thoughtful and consultative way with internal and external customers. • Experience in documenting processes or writing Standard Operating Procedures. • Advanced skills in Microsoft Windows, Office 365, Excel, and Word. • Interest and willingness to travel up to 15%. • Fluency in Spanish is a plus.

🏖️ Benefits

• Health insurance • 401(k) match • Sabbatical leaves • Great vacation package • Work/life balance • Life event benefits • Casual work attire • Plenty of opportunities to grow!