Care Advocate – Care Delivery

🔥 1 hour ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $20 - $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Wider Circle

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

💰 $38M Series B on 2021-09

Healthcare Insurance • Community

Wider Circle is a neighborhood-based health organization that aims to empower community members to lead happier and healthier lives. By partnering with health plans and physician groups, the company offers engaging and educational programs both in-person and virtually. These programs are designed for members who share similar interests and life experiences, creating a social group with the purpose of improving access to care within a trusted community network. Wider Circle connects residents in a neighborhood to support each other's health and well-being, offering help with tasks such as scheduling doctor’s appointments and accessing food resources, thereby revitalizing the sense of community care. The company collaborates with national and regional Medicare Advantage plans and Managed Care Organizations.

📋 Description

• The Care Advocate is an integral part of the member’s care team and works closely with the clinicians and the clinical operations team. • Support our Care Delivery program (WiderCare+), using approved curriculum to build trust and promote health, while simultaneously driving the Community Health Integration (CHI) and Principal Illness Navigation (PIN) programs. • Execute person-centered care plans for patients with serious, high-risk illnesses. • Assist in monitoring and revising disease-specific plans, especially when frequent adjustments in medication or treatment regimens are required. • Act as the link between the patient and the billing practitioner. Support care coordination by managing provider availability, rescheduling, and providing post-hospital discharge support. • Conduct person-centered assessments to understand the patient’s social and cultural context. Identify unmet social needs and develop action plans to address them. • Assist patients and caregivers in navigating the Nashville healthcare landscape. Teach self-advocacy skills to help patients communicate effectively with specialists. • Support patient communication templates and automation. Coordinate with the tech team to handle technical troubleshooting and update patient charts. • Refer patients to supportive services and community-based resources. Establish partnerships with local Nashville organizations. • Use motivational interviewing and capacity-building to help patients manage stress. Provide tailored education to improve treatment adherence.

🎯 Requirements

• Community Health Worker (CHW) Certification preferred; candidates with a CHW background or completed CHW training are also strongly encouraged to apply. • Compliance: Be willing to complete and maintain all CMS-mandated training and state-applicable requirements, including competencies in interpersonal building, service coordination, and professional ethical conduct. • Experience: Have 3+ years of relevant community outreach, facilitation, or healthcare experience. Experience navigating high-risk chronic conditions or complex care management is a major plus. • Technical Savvy: Have strong computer skills and the ability to navigate web-based and app-based systems with ease. • Cultural Competency: Possess a deep understanding of the socio-economic and public health challenges facing disenfranchised populations in Nashville. • Communication: Have excellent written and verbal communication skills, with an outgoing personality and the ability to motivate and influence different types of people. • Logistics: Have a high school diploma/GED (college degree preferred). Must have a valid driver’s license, reliable transportation, and a flexible schedule for occasional work outside regular business hours. • Commitment: Be committed to a drug-free workplace and ready for pre-employment substance abuse testing and background checks.

🏖️ Benefits

• Comprehensive health coverage, including medical, dental, and vision • 401(k) Plan • Paid Time Off • Employee Assistance Program • Health Care FSA • Dependent Care FSA • Health Savings Account • Voluntary Disability Benefits • Basic Life and AD&D Insurance • Adoption Assistance Program • Training and Development