Senior Product Manager, Care Delivery

19 hours ago

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Wider Circle

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Healthcare Insurance • Community

Wider Circle is a neighborhood-based health organization that aims to empower community members to lead happier and healthier lives. By partnering with health plans and physician groups, the company offers engaging and educational programs both in-person and virtually. These programs are designed for members who share similar interests and life experiences, creating a social group with the purpose of improving access to care within a trusted community network. Wider Circle connects residents in a neighborhood to support each other's health and well-being, offering help with tasks such as scheduling doctor’s appointments and accessing food resources, thereby revitalizing the sense of community care. The company collaborates with national and regional Medicare Advantage plans and Managed Care Organizations.

11 - 50 employees

⚕️ Healthcare Insurance

💰 $38M Series B on 2021-09

📋 Description

• Own the member journey: Design and optimize onboarding, activation, and engagement flows across app, phone, care-team touchpoints and operational workflows • Drive product & operational execution: • Define, prioritize, and implement requirements for our care platform (EHR, patient CRM, engagement tools, member portal). • Write and QA tickets, configure workflows, and test features directly with clinicians and coordinators. • Integrate tools: Connect CRM, analytics, and automation platforms to streamline operations. • Collaborate cross-functionally: Partner with clinical ops and data teams to turn frontline feedback into product improvements. • Measure outcomes: Track and report on activation, retention, and satisfaction metrics to guide iteration. • Champion the member and the clinician: Translate user insights into intuitive digital and offline experiences.

🎯 Requirements

• 3–6 years of product or operations experience in digital health, health tech, or SaaS-enabled services. • Proven ability to work cross-functionally with clinicians, data, and engineering. • Comfortable being an individual contributor who builds as much as they plan. • Strong familiarity with care delivery systems — EHRs, CRMs, engagement platforms, or equivalent tools. • Analytical and detail-oriented: you use data to drive prioritization and measure impact. • Comfortable working in ambiguity and resource-constrained environments. • Passion for making care more human, accessible, and effective.

🏖️ Benefits

• Performance-based incentive bonuses • Opportunity to grow with the company • Comprehensive health coverage including medical, dental, and vision • 401(k) Plan • Paid Time Off • Employee Assistance Program • Health Care FSA • Dependent Care FSA • Health Savings Account • Voluntary Disability Benefits • Basic Life and AD&D Insurance • Adoption Assistance Program • Training and Development