Senior Network Engineer

October 27

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Wifinity

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Telecommunications • Enterprise • B2B

Wifinity is a company that designs, installs, and operates managed networks and WiFi solutions for various sectors including student accommodations, holiday parks, retirement communities, military sectors, and corporate office spaces. They focus on providing fast, reliable, and fully-managed internet services that meet the expectations of their customers. Trusted by the military for their network security, Wifinity offers flexible commercial agreements and bespoke network designs tailored to their clients' needs. The company ensures corner-to-corner property network coverage and provides ongoing support from their UK-based teams.

51 - 200 employees

📡 Telecommunications

🏢 Enterprise

🤝 B2B

💰 Debt Financing on 2020-11

📋 Description

• Own and resolve high-impact incidents escalated from L1/L2 teams, including root cause analysis and post-incident reviews. • Lead configuration, monitoring, and maintenance of network systems including firewalls, SD-WAN, GPON, routing and WiFi platforms. • Review and implement complex RFCs, ensuring minimal disruption and alignment with CAB processes. • Maintain detailed records of incidents, resolutions, and network changes. • Contribute to internal knowledge bases and mentor junior staff. • Identify systemic issues and propose enhancements to tooling, workflows, and monitoring thresholds. • Collaborate with sales and solution architects to scope and design network solutions for new opportunities. • Provide technical input into customer proposals, including BOMs, SLAs, and service design documentation. • Build trust with customers and internal teams through expert handling of complex queries, problems and incidents.

🎯 Requirements

• Proven experience in a NOC or ISP/Telecoms environment, with proven success in incident resolution and escalation handling. • Experience supporting pre-sales engagements and contributing to solution design. • Deep understanding of LAN/WAN/WiFi, routing protocols (BGP, OSPF), and security platforms (e.g., Fortigate, RADIUS). • Familiarity with monitoring platforms, ticketing systems, and diagnostic tools (e.g., Wireshark, SNMP, syslog). • Exposure to cloud networking (AWS, Azure) and automation/scripting (Python, Bash) is a plus. • Essential: CCNA or equivalent experience. • Desirable: CCNP, CWNA, ITIL Foundation, or vendor-specific certifications.

🏖️ Benefits

• Annual Leave Buy & Sell Scheme • Remote first working environment