Service Architect

🕒 April 1

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏛️ Architect

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Wifinity

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

🏢 Enterprise

🤝 B2B

💰 Debt Financing on 2020-11

Telecommunications • Enterprise • B2B

Wifinity is a company that designs, installs, and operates managed networks and WiFi solutions for various sectors including student accommodations, holiday parks, retirement communities, military sectors, and corporate office spaces. They focus on providing fast, reliable, and fully-managed internet services that meet the expectations of their customers. Trusted by the military for their network security, Wifinity offers flexible commercial agreements and bespoke network designs tailored to their clients' needs. The company ensures corner-to-corner property network coverage and provides ongoing support from their UK-based teams.

📋 Description

• Tactical Service Definition for Live Opportunities • Work with Pre-Sales Technical Architects to interpret service-related customer requirements during tenders and bids and design solutions that fully meet these requirements. • Define service processes – that are fully supported by operational teams - such as onboarding workflows, SLAs, ticketing flows, reporting expectations, and customer interaction models. • Provide clear descriptions for use in proposals, SoWs, MSAs and tender submissions. • Work with commercial colleagues to ensure that service proposals are costed. • Convert Customer Requirements Into Structured Service Parameters • Translate recurring customer asks (e.g., service desk integration, workflow expectations) into standardised service parameters. • Identify when requests fall outside existing catalogue boundaries and recommend extensions or escalations. • Feed insights into long-term product development where brand-new service concepts emerge. • Standardisation of the Product Catalogue (Service Layer) • For each catalogue item, define: • Specifications and service scope • Workflow and fulfilment process • Parameters and selectable options • Operational guidance • Ensure Pre-Sales and Delivery teams have clarity on what is standard vs. what requires bespoke handling. • Cross-Team Collaboration • Work with: • Operations to validate workflows and ensure service definitions are deliverable • CRM/business system teams to confirm parameter lists, values, and system impacts • Product Development to hand over new requirements • Sales to support tactical opportunity prioritisation • B2B Proposition to align customer insights and market direction • Draft service-oriented operational text for inclusion in contracts (e.g., MSAs) with review from Legal/Commercial. • Build Reusable Service Assets • Create standard FAQ-style responses to recurring tender questions. • Produce reusable service definition templates. • Capture learnings from large bids (Butlins, Warner, ESS, etc.) to improve future responses. • Identify repeated bespoke work that should become standardised offerings. • Customer Driven • Identify and assess customers’ needs to achieving and exceeding customer satisfaction • Build sustainable relationships and trust with customers through open and interactive communication • Handle customer queries, provide appropriate solutions and alternatives within the expected time frame and follow up to ensure resolution.

🎯 Requirements

• Strong analytical skills; able to turn ambiguous requirements into structured artefacts. • Strong written skills, with ability to create clear service descriptions and workflow text. • Independent worker who can manage a tactical workload and operate under time pressure. • Experience defining service processes, customer journeys, operational workflows or similar. • Background in managed services, SaaS, MSP, telco, or similar service-based environments. • Experience supporting presales or bid processes. • Comfortable engaging with customers, for example facilitating workshops to clarify and develop service requirements and solutions. • It would be nice to also have, but not essential: • Experience in service architecture, business analysis, or product management. • Ability to draft service-related contractual text (MSAs, SoWs). • Understanding of CRM driven parameterisation (e.g., Dynamics, ServiceNow). • Knowledge of Wifinity’s product ecosystem.