Wiley
Education • Science
Wiley is a global publishing and information services company that connects researchers, educators, students, and professionals through scholarly journals, books, digital content, and learning platforms. It operates Wiley Online Library with thousands of journals, reference works, and books, provides textbooks and courseware (including rental and digital access), and offers publishing, research support, and AI-enabled tools and services for academic institutions, R&D teams, societies, and corporations. Wiley advances research discovery and professional learning by combining trusted content with technology platforms, licensing, and development services.
Customer Technical Support Representative – Part Time
10 hours ago
Wiley
Education • Science
Wiley is a global publishing and information services company that connects researchers, educators, students, and professionals through scholarly journals, books, digital content, and learning platforms. It operates Wiley Online Library with thousands of journals, reference works, and books, provides textbooks and courseware (including rental and digital access), and offers publishing, research support, and AI-enabled tools and services for academic institutions, R&D teams, societies, and corporations. Wiley advances research discovery and professional learning by combining trusted content with technology platforms, licensing, and development services.
📋 Description
• Assisting zyBooks’ student and instructor users via email through Zendesk. • Troubleshooting issues described by users. • Answering questions about zyBooks application/content and how to use it. • Reviewing student/instructor feedback on zyBooks content. • Assisting users with managing accounts (merging, transferring, resetting passwords). • Escalating issues to internal teams and managing progress. • Assisting the zyBooks Bookstore and Creation team with simple tasks during busy periods. • Keeping track of common trends and sharing findings with the team.
🎯 Requirements
• Sophomore or Junior pursuing a degree in CS/CE/IT/Engr/Math at a 4-year or 2-year college/university. • Proficiency in the fundamentals taught in an intro level class for said degree. • Strong attention to detail. • Strong written communication skills. • Available to work off hours such as evenings/weekends. • Access to a laptop or computer.
🏖️ Benefits
• Paid time off • Professional development opportunities • Flexible work hours
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