Client Success Manager

Job not on LinkedIn

🔥 12 minutes ago

🌐 Singapore, Philippines, +4 more countries – Remote

🇸🇬 Singapore – Remote 🇵🇭 Philippines – Remote 🇳🇴 Norway – Remote 🇨🇾 Cyprus – Remote 🇲🇾 Malaysia – Remote 🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wilhelmsen group

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

📦 Logistics

Energy • Logistics

Wilhelmsen group is a global maritime industry group founded in Norway in 1861. With the world's largest maritime network available 24/7, it provides ships services, ship management, marine chemicals, ships agency, welding, and marine products. Committed to innovation and sustainability, Wilhelmsen is also exploring new opportunities in renewables, zero-emission shipping, and marine digitalization, all while emphasizing a diverse and inclusive workplace across 57 countries.

📋 Description

• Lead end-to-end onboarding and implementation of travel management technologies and services for corporate and marine clients • Develop and manage onboarding plans, project timelines, and implementation milestones • Conduct training sessions for travel bookers, travellers, approvers, and client administrators on booking platforms, reporting tools, and service processes • Guide clients on travel policy implementation, configuration, and compliance • Build and maintain strong relationships with key client stakeholders as a trusted advisor throughout onboarding and post-implementation • Monitor client adoption, satisfaction, and travel programme performance against travel budgets and business objectives • Manage client concerns and escalations with internal operations, technology, product, and service delivery teams • Identify opportunities to improve client experience, service delivery, and operational efficiency • Prepare onboarding reports, track implementation outcomes, and support continuous improvement initiatives • Report to the General Manager of iRute Travel and work closely with clients and internal teams

🎯 Requirements

• Minimum 7 years of experience in corporate and/or marine travel, travel management, client services, or account management • Strong knowledge of corporate travel operations, booking processes, and travel policy management • Experience managing client onboarding, implementation projects, or user training programmes • Proficiency in travel management technologies and online booking tools • Strong stakeholder management, presentation, and communication skills • Excellent written and spoken English • Ability to establish trust and credibility with clients and stakeholders • Customer-focused approach and passion for service excellence and client success • Confidence leading training sessions, facilitating discussions, and managing implementation projects • Proactive problem-solving and ability to manage client concerns across different teams • Structured and organised approach to managing multiple priorities • Collaborative approach, continuous improvement mindset, and adaptability to a changing business environment

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