Customer Success Manager

🔥 12 hours ago

🇸🇬 Singapore – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UpGuard

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

UpGuard is a comprehensive third-party risk and attack surface management platform. The company provides solutions for vendor risk management, including features like automated risk assessments, security ratings, and data leak detection. UpGuard's platform integrates AI to enhance security questionnaires and provides real-time alerts, ensuring continuous monitoring and complete visibility of security postures. Its services are utilized by industries such as financial services, technology, and healthcare to secure customer data and streamline trust management process with advanced cybersecurity tools.

📋 Description

• Onboard and manage UpGuard customers to ensure they understand how to use UpGuard effectively to meet their goals • Provide success plans, customer-specific training sessions, and regular check-in calls • Engage customers early and frequently to drive product engagement • Understand customers’ risk management frameworks and translate requirements into tailored UpGuard solutions • Monitor customer health and provide proactive education when customers are not achieving expected value • Advocate for customers and provide updates to Product, Sales, and Marketing on customer perspectives, risks, strategic insights, issue resolution, expansion, and cross-sell opportunities • Analyze customer pain points and work with customers to mitigate them using UpGuard technology • Solicit feedback from customers and colleagues to help improve UpGuard • Report to the Lead CSM and work with customers around the world from initial contact through successful deployment

🎯 Requirements

• 3+ years' experience in customer success, project management or account management • Understanding of cyber risk management or risk management frameworks • Experience supporting and building customer relationships in a scalable manner • Highly organized with the ability to update existing documentation and document new processes • High-level proficiency in English, written and spoken • Ability to work cross-functionally with many internal groups and be a team player • Curious and willing to learn • Experience with Customer Success tools such as ChurnZero or GainSight is an edge • Experience with CRM tools such as HubSpot or Salesforce is an edge • Experience in cyber risk management or risk management is an edge • Understanding of cybersecurity best practices is an edge • Basic/working knowledge of APIs is an edge • Experience conducting training sessions is an edge • Must undertake a national police history check and reference checks before starting work • Must have full unrestricted working rights in Singapore without requiring company visa sponsorship

🏖️ Benefits

• Monthly Lifestyle subsidy for financial, physical, and mental well-being • WFH set-up allowance within the first 3 months • US$1500 annual Learning & Development allowance • Annual leave plus two additional UpGuardian leave days • 18 weeks paid Parental Leave • Personal Leave Allowance including sick and carer’s leave • Fully remote working environment with no compulsory office attendance • Top-spec laptop provided • Paid subscriptions for generative AI tools

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