Network Operations Center Technician - Tier 1-3

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February 11

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WiLine Networks

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Telecommunications • Cybersecurity • SaaS

WiLine Networks is a premier managed service provider that specializes in high-speed business connectivity solutions. They offer ultra-fast, dedicated internet services, cloud voice solutions, managed Wi-Fi, SD-WAN, and advanced cybersecurity solutions tailored for businesses of all sizes. With over 20 years of experience and a presence in 45 states, WiLine Networks is known for its innovative use of fixed wireless and software-defined networks, ensuring reliability, scalability, and superior performance for their customers.

51 - 200 employees

Founded 2002

📡 Telecommunications

🔒 Cybersecurity

☁️ SaaS

📋 Description

• Headquartered in Silicon Valley, WiLine operates the fastest-growing IP network. • NOC Engineer responsible for minimizing system downtime and handling network surveillance. • Requires shift work and may require weekends.

🎯 Requirements

• 1 year+ in a customer support environment • 1 year+ working with a ticketing system • CCNA or Comptia Network+ • proven track record of customer satisfaction • strong professional written/oral communications • proven mastery of basic networking/troubleshooting concepts without the need of studying • positive/flexible / no quit attitude

🏖️ Benefits

• Medical, Dental, Vision, and Life Insurance • Short-Term and Long-Term Disability • Paid Time Off • Flexible Spending Account • 401(K) • Employee Referral Bonus • Employee Discount Program