Director of Client Relations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $170k - $190k / year

⏰ Full Time

🔴 Lead

👔 Director

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Willdan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1964

⚡ Energy

💳 Fintech

💰 Grant on 2017-12

Energy • Engineering • Fintech

Willdan is a company dedicated to transitioning communities to clean energy and a sustainable future. With over 60 years of experience, they provide innovative solutions and engineering services focused on energy efficiency, sustainability, and program administration. Their expertise spans various sectors, including utilities, government, healthcare, and education, offering customized solutions for energy planning, design, financial consulting, and advanced software applications.

📋 Description

• Protect long-term client trust. • Align internal execution with client expectations. • Proactively identify and mitigate relationship and project risk. • Support renewal and expansion through disciplined relationship governance. • Champion a service-first leadership culture — serving “anyone but yourself.” • Serve as executive sponsor for assigned strategic accounts. • Develop deep understanding of each client’s organizational dynamics, priorities, and success criteria. • Define and continuously validate “what success looks like” with each client. • Lead structured monthly and quarterly client governance meetings. • Ensure forward-looking dialogue including performance, risk, and future opportunity alignment. • Maintain visibility and documentation of commitments, concerns, and action plans. • Identify early indicators of execution or perception risk. • Differentiate between proactive outreach, service recovery, and formal escalation. • Intervene decisively before issues materially impact trust. • Ensure Regional VP and executive leadership are informed. • Act as liaison between Construction, Project Management, Sales, Finance, and Executive Leadership regarding client expectations. • Ensure internal teams clearly understand client priorities and commitments. • Recognize staffing or support gaps before clients request changes. • Develop and maintain high-level strategic relationships with key subcontractors and industry partners within the Western Region. • Collaborate with Construction leadership to identify subcontractor partnership gaps impacting client satisfaction. • Partner with Business Development to support renewal positioning.

🎯 Requirements

• 15+ years of experience in construction, operations, project controls, design-build, and energy services, or related industries. • Demonstrated operational experience within construction or project delivery environments. • Proven ability to manage executive-level client relationships. • Strong financial and contractual understanding (margin, change management, contract structure). • Experience working within cross-functional, matrixed organizations. • Exceptional communication and conflict navigation skills. • Travel is a required component of this role and will be necessary to meet job responsibilities. • Experience with multi-phase or long-term contract environments (preferred). • Familiarity with public-sector or institutional clients (preferred). • Background in energy services, performance-based contracts, or infrastructure delivery (preferred).

🏖️ Benefits

• EEO Non-Discrimination • ADA Reasonable Accommodation