Patient Services Representative

Job not on LinkedIn

🔥 17 hours ago

🌐 Argentina, Mexico, +3 more countries – Remote

🇦🇷 Argentina – Remote 🇲🇽 Mexico – Remote 🇧🇷 Brazil – Remote 🇨🇴 Colombia – Remote 🇺🇾 Uruguay – Remote

⏰ Full Time

🟢 Junior

✨ Representative

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Willow

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Undisclosed on 2021-10

Consulting • Healthcare • Logistics

Willow is a 100% online, physician-led telehealth company that provides medically supervised weight-loss care by prescribing GLP‑1 medications (such as semaglutide and tirzepatide) in both injectable and oral tablet forms. The company offers personalized treatment plans created by U. S. -licensed doctors, ongoing remote support, subscription-based pricing, and free discrete shipping; it partners with compounding pharmacies to provide custom formulations. Willow focuses on accessible, evidence-informed weight management and wellness for consumers seeking medically guided anti-obesity treatment.

📋 Description

• Serve as a facilitator between the patient and the company, ensuring a seamless experience • Answer questions about the company and provide accurate information about products and services • Deliver information about the product • Ensure patient satisfaction and maintain professional patient support • Handle patient complaints and identify appropriate responses and strategies to resolve issues quickly • Keep records of patient interactions, process patient accounts, and file documents • Engage proactively with patients • Stay updated on products, policies, and services to provide informed support

🎯 Requirements

• 1-3+ years of experience in customer support, patient support, or a related service-driven role • Experience supporting customers or patients via written channels such as chat, email, or ticketing systems • Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required • Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments • Experience working in telemedicine or related medical contexts is nice to have • Experience supporting customers through the Intercom platform is nice to have

🏖️ Benefits

• Flexible hours • Work wherever you choose • Fun and casual work environment • Employee engagement activities and virtual gatherings • Diverse, global team