Customer Service Representative

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October 25

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WindshieldHUB.com

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B2C • Transport • Marketplace

WindshieldHUB. com is an online platform that provides auto glass repair and replacement services. It connects customers with service providers to deliver quick and efficient solutions for damaged windshields. The company emphasizes customer convenience by offering mobile services, meaning technicians can perform repairs and replacements at customers' locations. With a focus on quality and reliability, WindshieldHUB. com aims to streamline the process of windshield maintenance for better customer experience.

201 - 500 employees

Founded 2014

👥 B2C

🚗 Transport

🏪 Marketplace

📋 Description

• Handle inbound and outbound customer calls with a high level of accuracy and empathy. • Guide customers through the booking process and answer service-related question • Resolve issues or escalate when necessary using established protocols. • Assist customers with navigating our website and digital tools. • Manage time effectively while meeting key performance indicators (KPIs). • Work in coordination with internal departments to support customer needs. • Deliver a service experience that promotes brand loyalty.

🎯 Requirements

• Minimum 2 years of experience in a customer service role. • Fluency in English (C1 or C2 level required). • Prior experience virtual home in a customer-facing role. • Familiarity with CRMs or customer support platforms (Zendesk, Freshdesk, etc.). • A strong work ethic, punctuality, and organizational skills. • High-speed internet, a reliable desktop or laptop, and a noise-canceling headset. • A quiet and dedicated workspace at home to handle calls without interruptions. • Availability for morning, afternoon, or evening shifts, including weekends if needed.

🏖️ Benefits

• Weekly pay in USD • Fully Virtual work — no commuting • Paid training and continuous development opportunities • A positive and collaborative team environment • The opportunity to grow with a U.S.-based company expanding globally