Senior Consultant – Enterprise Monitoring

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Windward Consulting

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Cybersecurity • Enterprise • SaaS

Windward Consulting is a company that delivers comprehensive IT operations solutions with a focus on real-time data integration and optimal workflow management. With deep expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and Security Operations (SecOps), Windward Consulting excels in implementing systems like ServiceNow and BigPanda to achieve operational excellence. The company is recognized for its ability to operationalize complex IT systems, emphasizing risk mitigation and cost-effective implementations. Catering to both government and enterprise clients, Windward provides IT solutions as both technologists and strategists to ensure impactful results.

51 - 200 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

📋 Description

• Define standards to Monitor and support applications in the Azure Cloud environment using SCOM, Azure Monitor, and other relevant tools. • Utilize Azure SaaS and PaaS knowledge to establish monitoring baselines to troubleshoot and resolve issues. • Integrate Azure Monitor alerts with ServiceNow event management to ensure timely incident response. • Demonstrate hands on experience with implementations of the core suite of ServiceNow ITOM applications (Discovery, Service Mapping, Event Management) • Demonstrate hands on experience with designing and implementing multiple integrations to 3rd party systems • Leverage both proven and innovative technology approaches to solve challenging business problems • Provide technical assessments, written documentation and technical expertise • Collaborate with cross-functional teams to resolve complex application and infrastructure issues. • Develop and maintain documentation related to monitoring processes, procedures, and troubleshooting steps. • Continuously improve monitoring and support processes through automation and optimization.

🎯 Requirements

• 5+ years in monitoring using Enterprise monitoring tools, such as Dynatrace, New Relic, Datadog, Splunk, Broadcom DX NetOps, IBM Tivoli or similar. • Experience with SCOM and Azure Monitor for application and infrastructure monitoring. • Strong knowledge of Azure IaaS, SaaS and PaaS. • Experience and certifications in ServiceNow ITOM Event Management, and ideally also in Discovery and/or Service Mapping. • 5+ years in support of infrastructure technologies, across cloud, networking and platforms. • Enterprise Monitoring integration experience, with familiarity of technologies such as JSON, REST API, and yaml. • Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience.

🏖️ Benefits

• Medical • Dental • Vision • Flexible Spending Accounts • Short Term Disability • Long Term Disability • Life Insurance and AD&D • Option to purchase additional Life Insurance and AD&D • Paid Time Off • Personal Leave • Holidays • 401(k) plan with company match