Windward Consulting
Cybersecurity • Enterprise • SaaS
Windward Consulting is a company that delivers comprehensive IT operations solutions with a focus on real-time data integration and optimal workflow management. With deep expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and Security Operations (SecOps), Windward Consulting excels in implementing systems like ServiceNow and BigPanda to achieve operational excellence. The company is recognized for its ability to operationalize complex IT systems, emphasizing risk mitigation and cost-effective implementations. Catering to both government and enterprise clients, Windward provides IT solutions as both technologists and strategists to ensure impactful results.
Senior ServiceNow SPM Implementation Specialist
November 20
Windward Consulting
Cybersecurity • Enterprise • SaaS
Windward Consulting is a company that delivers comprehensive IT operations solutions with a focus on real-time data integration and optimal workflow management. With deep expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and Security Operations (SecOps), Windward Consulting excels in implementing systems like ServiceNow and BigPanda to achieve operational excellence. The company is recognized for its ability to operationalize complex IT systems, emphasizing risk mitigation and cost-effective implementations. Catering to both government and enterprise clients, Windward provides IT solutions as both technologists and strategists to ensure impactful results.
📋 Description
• Lead end-to-end ServiceNow SPM implementation projects, from initial discovery through deployment and post-go-live support. • Conduct business analysis sessions with clients to understand strategic goals, portfolio management needs, and process improvement opportunities. • Facilitate requirements gathering workshops, translating business needs into clear, actionable user stories and acceptance criteria. • Design and configure solutions within the ServiceNow SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development. • Deliver tailored SPM solutions that align with client objectives, ensuring scalability, usability, and compliance with standards (e.g., FedRAMP, DoD IL-4/IL-5). • Define user stories to support technical implementation of both SPM greenfield and enhancement projects. • Provide technical mentoring and guidance to internal teams and client stakeholders, including providing technical leadership for a small team of implementation specialists or developers. • Manage platform infrastructure and ensure smooth operation of SPM and PPM processes. • Perform advanced troubleshooting, bug fixes, and root cause analysis to maintain system integrity. • Collaborate with cross-functional teams to lead technical solution design sessions and ensure successful delivery. • Contribute to process documentation, training materials, and continuous improvement initiatives. • Support Agile, Waterfall, and Hybrid development methodologies across diverse client environments.
🎯 Requirements
• Bachelor’s degree in Computer Science, Information Technology, or related field. • Minimum 5 years of IT software consulting experience, with 3–5 years specifically in ServiceNow implementations. • Strong proficiency in JavaScript and ServiceNow scripting. • Deep understanding of Strategic Portfolio Management concepts, including demand, ideation, resource planning, and prioritization. • Proven experience implementing ServiceNow SPM for enterprise clients. • Expertise in software discovery, normalization, reconciliation, and optimization. • Excellent verbal, written, and interpersonal communication skills. • Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) • ServiceNow Certified System Administrator
🏖️ Benefits
• Medical • Dental • Vision • Flexible Spending Accounts • Short Term Disability • Long Term Disability • Life Insurance and AD&D • Option to purchase additional Life Insurance and AD&D • Paid Time Off • Personal Leave • Holidays • 401(k) plan with company match • Work/life balance
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