Windward Consulting
Cybersecurity • Enterprise • SaaS
Windward Consulting is a company that delivers comprehensive IT operations solutions with a focus on real-time data integration and optimal workflow management. With deep expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and Security Operations (SecOps), Windward Consulting excels in implementing systems like ServiceNow and BigPanda to achieve operational excellence. The company is recognized for its ability to operationalize complex IT systems, emphasizing risk mitigation and cost-effective implementations. Catering to both government and enterprise clients, Windward provides IT solutions as both technologists and strategists to ensure impactful results.
ServiceNow Technical Consultant – SPM
November 20
Windward Consulting
Cybersecurity • Enterprise • SaaS
Windward Consulting is a company that delivers comprehensive IT operations solutions with a focus on real-time data integration and optimal workflow management. With deep expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and Security Operations (SecOps), Windward Consulting excels in implementing systems like ServiceNow and BigPanda to achieve operational excellence. The company is recognized for its ability to operationalize complex IT systems, emphasizing risk mitigation and cost-effective implementations. Catering to both government and enterprise clients, Windward provides IT solutions as both technologists and strategists to ensure impactful results.
📋 Description
• Design and implement ServiceNow solutions, including custom applications, workflows, forms, UI policies, business rules, and integrations • Perform, and have the ability to lead, end-to-end ServiceNow SPM implementation projects, from initial discovery through deployment and post-go-live support • Design and configure solutions within the ServiceNow SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development • Create and maintain client scripts, UI actions, script includes, scheduled jobs, and Flow Designer automations • Ensure that solutions follow ServiceNow best practices, maintainability, and performance standards • Work with Business Analysts and stakeholders to translate business requirements into technical specifications • Lead technical workshops to review design, architecture, and configuration approaches • Support end-to-end project delivery including sprint planning, testing, and deployment • Deliver tailored SPM solutions that align with client objectives, ensuring scalability, usability, and compliance with standards (e.g., FedRAMP, DoD IL-4/IL-5) • Develop and configure other ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or custom scoped applications • Provide technical guidance to junior developers or project teams • Develop and support integrations using REST, SOAP, APIs, and IntegrationHub • Work with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) to ensure secure data exchange • Troubleshoot issues, perform root cause analysis, and optimize system performance • Participate in peer code reviews and maintain version control standards (e.g., Git, ServiceNow Studio) • Ensure compliance with security, privacy, and audit requirements • Contribute to documentation of technical specifications, release notes, and solution designs
🎯 Requirements
• Bachelor’s degree in Computer Science, Information Systems, or related field • 3–5+ years of ServiceNow development or technical consulting experience • Deep understanding of Strategic Portfolio Management concepts, including demand, ideation, resource planning, and prioritization • Proven experience implementing ServiceNow SPM for enterprise clients • Proven experience delivering at least one full-cycle ServiceNow implementation • Strong knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture • Experience with Flow Designer, IntegrationHub, and Service Portal development • Hands-on experience with ServiceNow integrations and API-based data exchange • Familiarity with Agile delivery (Scrum or SAFe) • Strong understanding of ITIL and enterprise service management practices • Excellent problem-solving and debugging skills • Strong communication and client-facing presentation abilities • Certified Implementation Specialist – Strategic Portfolio Management (SPM) • ServiceNow Certified System Administrator • ITIL v3 or v4 Certification (preferred) • ServiceNow Certified Application Developer (CAD) (preferred) • Additional ServiceNow certifications in areas such as ITOM, SecOps, GRC, or ITSM (preferred) • PMI Project Management Professional (PMP) certification (preferred) • ICAgile or equivalent Agile certification (preferred)
🏖️ Benefits
• Medical • Dental • Vision • Flexible Spending Accounts • Short Term Disability • Long Term Disability • Life Insurance and AD&D • Option to purchase additional Life Insurance and AD&D • Paid Time Off • Personal Leave • Holidays • 401(k) plan with company match • Work/life balance
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