Customer Onboarding Specialist, Expert Tier

🕒 February 4

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

☁️ SaaS

⚡ Productivity

💰 $2.1M Seed Round on 2022-03

B2B • SaaS • Productivity

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Handle new customer onboarding by following established SOPs • Provide GoHighLevel technical support, including: • Integrating Zoom accounts • Assisting with phone verification issues • Support Facebook Ads–related inquiries, including: • Setting up Facebook Business Manager • Creating and managing ad accounts • Answering basic ad system questions • Communicate with clients and internal teams via Discord

🎯 Requirements

• Expert-level experience with GoHighLevel • Strong working knowledge of Meta Ads, Facebook Business Manager, and ad accounts • Previous experience in customer onboarding or customer support • Excellent spoken and written English (very good accent required) • Detail-oriented, reliable, and professional • Comfortable working with offshore teams • USB Headset with Noise Cancellation feature • Working Webcam • Computer with at least 1.8 GHz processor and at least 4GB RAM • Main Internet Service Speed: at least 25 Mbps cable connection • Backup Internet Service Speed: at least 10 Mbps

🏖️ Benefits

• Health Insurance (HMO) • Performance Incentives • Job Security and Stability • Paid Training • Inclusive Culture • Upskilling Opportunities • 100% Work-From-Home • Exceptionally Supportive Team • Opportunities for Career Growth • Fun Work Environment • Holiday & Overtime Pay