Customer Success, Product Manager

🕒 September 24

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✅ Product Manager

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Respond to customer inquiries and requests and remove onboarding or adoption blockers • Own customer requests from initial inquiry through resolution • Build customer relationships and understand business workflows, goals, and pain points • Improve customer adoption, engagement, and satisfaction • Help customers maximize platform capabilities and identify expansion opportunities • Become an expert user of Central products and integrations • Build and configure customer workflows, accounts, and AI-powered agents • Use AI prompting, APIs, webhooks, Zapier, scripting, automation, and integrations • Troubleshoot implementations and determine configuration, workflow, or product solutions • Create proof-of-concepts, demos, and customized solutions • Conduct customer conversations and translate needs into product requirements, user stories, specifications, and implementation details • Collaborate with Product and Engineering on customer requirements and feature development • Use AI tools to research, prototype, improve prompts, and accelerate customer solutions • Create customer-facing guides, documentation, specifications, and enablement materials • Maintain accurate records of customer requirements, configurations, workflows, and outstanding items • Manage customer documentation, contracts, specifications, guides, and implementation materials • Identify and support upsell and expansion opportunities • Participate in customer expansion conversations and product demonstrations

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, Information Systems, or a related technical field • 2+ years of experience in Customer Success, Account Management, Solutions Consulting, Product Management, SaaS Implementation, Technical Support, or a similar customer-facing role • Experience working with SaaS or technology products, preferably in a fast-growing or startup environment • Strong written and verbal communication skills with customers and technical teams • Ability to own customer issues from identification through resolution • Strong organization, detail orientation, follow-up, and project management skills • Strong problem-solving and analytical skills • Comfortable learning new software, technologies, and systems independently • Strong technical aptitude and willingness to work with APIs, webhooks, integrations, automation tools, scripting, and AI platforms • Familiarity with AI tools and LLMs, including writing, testing, and improving prompts • Ability to translate customer workflows and business requirements into product requirements, specifications, and actionable tasks • Comfortable working in a fast-paced, high-growth environment with limited guidance and changing priorities • Resourcefulness and initiative • Customer-oriented mindset and commercial awareness • Ability to manage multiple customer requests, projects, and priorities simultaneously • Experience or familiarity with SaaS products, AI tools and LLMs, prompt engineering, APIs, webhooks, Zapier, scripting, CRM or customer success platforms, no-code/low-code tools, technical product implementation, or product management is advantageous

🏖️ Benefits

• Commission opportunities may be available for qualified upsell and expansion activity

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