Growth Strategy and Operations Associate

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August 26

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Wing Assistant

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B2B • SaaS • Productivity

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

501 - 1000 employees

🤝 B2B

☁️ SaaS

⚡ Productivity

💰 $2.1M Seed Round on 2022-03

📋 Description

• Work directly with founders to analyze funnel performance and fix deal drop-off, failed starts, and churn. • Build sales collateral, onboarding guides, training content, case studies and sales playbooks. • Create onboarding playbooks and improve handoffs between sales, onboarding, and customer success. • Improve recruitment operations and build staffing playbooks for faster, accurate talent matching. • Analyze churn and design retention strategies; equip CSMs with proactive materials and client-facing resources. • Track and report performance across sales, onboarding, activation, and retention and recommend experiments. • Operate like a founder solving growth and ops problems across sales, onboarding, recruitment, and customer success.

🎯 Requirements

• Analytical and structured — spot patterns in funnel data and turn insights into solutions. • Hands-on builder — create collateral, guides, and playbooks. • Entrepreneurial operator — thrive in ambiguity and move quickly. • Communicative — comfortable leading client calls and presenting to executives. • Adaptable — thrive in fast-paced, shifting priorities. • Tool-savvy — proficient with Asana, HubSpot, Pipedrive, Airtable, Clickup, Monday.com, Notion. • Startup or entrepreneurial experience. • Consulting background with structured approach to strategy and operations. • SQL knowledge — ability to query and analyze data directly. • Design skills (Canva/graphic design) — to create professional, client-facing materials. • Strong presentation skills and executive presence with senior clients.

🏖️ Benefits

• Salary: £33,000 – £55,000 GBP (depending on experience) • Equity: Stock grant provided • Comprehensive health insurance