Implementation and Customer Success Manager – AI Agents

Job not on LinkedIn

🔥 2 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Own customers end to end, from signed contract through implementation, launch, adoption, ongoing success, renewal, and expansion. • Take new customers live by configuring workflows, call forwarding, prompts, transfer rules, scheduling, notifications, integrations, and other automation. • Configure AI agents by building and improving prompts, workflows, actions, escalation logic, SMS rules, and knowledge integrations. • Implement new workflows as Central expands beyond voice and front-desk automation. • Run integrations with systems like athenahealth, Brightree, Availity, and NexHealth. • Communicate regularly with customers through onboarding calls, implementation sessions, check-ins, and troubleshooting calls. • Investigate problems independently, reproducing issues and checking configurations before escalating to engineering. • Triage engineering issues effectively, providing necessary context and verifying fixes before closing the loop. • Identify churn risks and opportunities for account growth by understanding customer value and needs. • Turn recurring implementation problems into documented playbooks and automation improvements. • By Day 30, take over the customer book and independently configure a complete AI workflow. • By Day 60, run new implementations from kickoff to go-live with meaningful integrations. • By Day 90, own accounts with minimal supervision and contribute to documented playbooks.

🎯 Requirements

• 3+ years in implementation, onboarding, technical account management, customer success, or a similar customer-facing role at a B2B software company. • Experience owning a book of customers or implementations directly. • Hands-on experience configuring software for customers, including workflow builders and automation tools. • Strong spoken and written English, with the ability to communicate directly with customers. • Experience with telephony, VoIP, SIP, EHRs, APIs, webhooks, or workflow automation tools. • Comfortable troubleshooting technical problems without immediate escalation. • Highly organized and able to manage multiple implementations simultaneously. • Availability during US business hours, regardless of location.

🏖️ Benefits

• Remote work flexibility allowing you to work from anywhere. • Opportunities for professional development and growth. • Access to a supportive and innovative team environment. • Work on cutting-edge AI technology and contribute to meaningful projects. • Collaborative culture focused on outcomes and team success. • Potential for career advancement as the company grows.