Implementation & Customer Success Manager – AI Agents

Job not on LinkedIn

🔥 54 minutes ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Own customers end to end, managing the journey from signed contract through implementation, launch, adoption, ongoing success, renewal, and expansion. • Take new customers live by configuring workflows, call forwarding, prompts, and integrations, testing the entire customer experience before launch. • Configure AI agents, building and improving prompts, workflows, and integrations as the product evolves. • Implement new workflows, adapting to rapidly changing processes and tools. • Run integrations with systems such as athenahealth, Brightree, and NexHealth by obtaining API credentials and debugging permissions. • Engage with customers through onboarding calls, implementation sessions, and troubleshooting to maintain a proactive communication flow. • Investigate problems independently, checking configurations and logs to isolate issues before escalating to engineering. • Triage engineering issues by providing comprehensive information for resolution and verifying fixes before concluding cases. • Protect and grow revenue by identifying churn risks and opportunities for account expansion. • Transform recurring issues into documented playbooks or automated solutions to enhance efficiency. • Serve as the primary point of contact for clients, fostering long-term relationships that encourage growth and expansion.

🎯 Requirements

• 3+ years in implementation, onboarding, technical account management, or customer success at a B2B software company. • Experience managing a book of customers or implementations directly. • Proven ability to configure software solutions, including workflow builders, automation tools, and integrations. • Strong spoken and written English communication skills, capable of handling customer interactions independently. • Hands-on experience with telephony, EHRs, APIs, or workflow automation tools. • Comfortable troubleshooting technical issues without immediate escalation. • Availability to work US business hours consistently. • Highly organized with the ability to manage multiple implementations and customer issues simultaneously. • Adaptable to a fast-paced environment where product and priorities frequently change.

🏖️ Benefits

• Opportunity to work remotely with a dynamic team. • Engaging work environment with a focus on innovation and AI technologies. • Professional development opportunities to grow alongside our evolving product. • Collaborative team culture that values curiosity and initiative. • Autonomy in managing customer relationships and implementations. • Potential for career advancement as the company expands.