Implementation & Customer Success Manager – AI Agents

Job not on LinkedIn

🔥 2 minutes ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Own customer relationships end to end, from the signed contract through implementation, launch, ongoing success, renewal, and expansion. • Take new customers live by configuring workflows, call forwarding, prompts, transfer rules, scheduling, notifications, integrations, and other automation, testing the entire experience yourself. • Configure AI agents by building and improving prompts, workflows, escalation logic, and other behaviors as the product evolves. • Implement new workflows as Central expands beyond voice automation into back-office operations. • Run integrations with various systems, managing API credentials, handling authentication, and working directly with the customer's IT team. • Engage with customers through onboarding calls, implementation sessions, and troubleshooting interactions, proactively addressing any issues. • Investigate problems by reproducing issues, checking configurations, and isolating failures before escalating to engineering. • Triage engineering issues properly, providing necessary context and verifying solutions before closing the loop. • Protect and grow revenue by identifying churn risks and opportunities for account expansion. • Transform repetitive implementation challenges into documented playbooks and automation solutions.

🎯 Requirements

• 3+ years in implementation, onboarding, technical account management, customer success, or a similar customer-facing role at a B2B software company. • Experience owning a book of customers or implementations directly. • Ability to configure software for customers using workflow builders, automation tools, or similar products. • Strong spoken and written English skills for effective customer communication. • Hands-on experience with telephony, VoIP, call forwarding platforms, EHRs, or APIs. • Comfortable troubleshooting technical problems independently. • Must be able to consistently work US business hours. • Highly organized, managing multiple implementations and customer issues efficiently. • Adaptable to a fast-moving environment with changing products and priorities.

🏖️ Benefits

• Remote work flexibility, allowing you to work from anywhere. • Opportunities for professional development and career growth. • A supportive team culture that values collaboration and innovation. • Access to cutting-edge AI technology and tools. • Involvement in shaping the future of AI-driven workflows. • Competitive compensation and recognition for your contributions.