Enterprise Customer Success Manager

🕒 August 14

🇲🇾 Malaysia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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MariaDB

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

🏢 Enterprise

Enterprise • Open Source • Database

MariaDB is a company that develops and provides an open-source cloud-native relational database solution. Known for its MariaDB Server and MariaDB Enterprise offerings, it delivers high availability, auto-failover capabilities, and supports both transactional and analytical workloads. MariaDB is favored for its flexibility, cost-effectiveness compared to proprietary databases, and support for various data models, including relational and JSON. It is widely used in Linux distributions as a replacement for MySQL and is popular among developers for its open-source innovation and ease of use.

📋 Description

• Support and engage with customers throughout onboarding, adoption, expansion, retention, and advocacy • Guide new customers through MariaDB deployment onboarding and best practices • Establish an ongoing meeting cadence with the assigned customer portfolio • Build trusted-advisor relationships and advocate for customers internally • Understand customer data-management strategies and recommend improvements using MariaDB capabilities • Identify proactive opportunities to provide customer value • Address customer-experience issues and act as an escalation point with Technical Support • Coordinate with Sales Engineers and Professional Services on upgrades, migrations, deployments, and maintenance • Conduct regular business reviews to showcase value and understand business goals • Encourage participation in webinars, roadshows, and product feedback initiatives • Measure, manage, and improve customer health, engagement, and value realization • Coordinate with Account Executives on customer upgrades, migrations, and growth • Document growth plans, expectations, and successes in success plans • Communicate customer needs across the business and act as a customer champion • Influence cross-functional departments to promote customer satisfaction and success • Manage the customer portfolio to achieve company Net Retention goals

🎯 Requirements

• 2–4 years of experience in customer-facing roles within enterprise software • Fluent in and able to speak and write in English • Professional representation of the company • Technical acumen, intellectual curiosity, and relationship-building ability • Strong time-management and organizational skills • Ability to develop and maintain C-level relationships • Ability to deliver custom ROI analysis for the customer portfolio • Comprehensive understanding of customer success principles • Strong understanding of MariaDB features, architecture, and common enterprise use cases • Ability to discuss new MariaDB features and releases • High attention to detail • Proficiency in identifying and understanding complex business needs related to MariaDB • Must be located in Malaysia; MariaDB does not sponsor work visas or relocation • Willingness to travel up to 40% within the region

🏖️ Benefits

• 25 days paid annual leave plus holidays • Massive degree of flexibility and freedom • Competitive compensation package • Learning and growth opportunities • Collaboration with high-caliber colleagues around the world • Equal opportunity and inclusive workplace • Disability accommodations during the application and interview process