Quality Manager

August 19

Apply Now

Receive Emails with Similar Jobs

Wing Assistant

WebsiteLinkedInAll Job Openings

B2B • SaaS • Productivity

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

501 - 1000 employees

🤝 B2B

☁️ SaaS

⚡ Productivity

💰 $2.1M Seed Round on 2022-03

📋 Description

• Wing is on the exciting mission of redefining the future of work for companies across the world. • We aim to be the one-stop shop for companies that want to build world-class teams and place their operations on autopilot. • We are looking for a Quality Manager to join our growing team. This role is critical to ensuring our clients receive the best possible service by leading our QA team—also known as the “Churn Snipers.” The Quality Manager will focus on identifying quality issues, preventing churn, and raising the bar for assistant performance through data-driven analysis, coaching, and collaboration across departments. • The Role • The Quality Manager is responsible for the overall direction, leadership, and performance of the Quality Assurance team. This role is focused on: • Reducing client churn by ensuring assistants deliver consistent, high-quality service. • Acting as the “single source of truth” for assistant performance data and quality insights. • Leading and mentoring the QA (Churn Snipers) team to proactively identify service gaps and provide actionable feedback to Operations, Client Services, and Training. • Partnering with department heads to address systemic issues, create corrective action plans, and implement continuous improvement strategies. • Ultimately, the Quality Manager safeguards client satisfaction and longevity by ensuring every assistant meets and exceeds expectations.

🎯 Requirements

• Bachelor's degree in Business Administration, Human Resource Management, Organisational Development, Education, or a related field. • Solid work experience as a Quality Manager or Training & Quality professional in a BPO, managed services, or tech/startup environment (required). • Proven success in reducing churn or improving client retention through quality-focused initiatives (required). • Strong background in QA processes, coaching, and corrective action planning (required). • Experience in training design and program implementation (preferred). • Familiarity with learning management systems and digital training tools (preferred). • Strong leadership, coaching, and team management abilities. • Analytical thinker with the ability to translate data into actionable solutions. • Excellent written and verbal communication skills in English. • Tech-savvy with working knowledge of tools like G-Suite, Discord, Loom, and ClickUp. • Ability to thrive in a fast-paced, evolving startup environment.

🏖️ Benefits

• Bonuses up to $300 depending on performance • Annual salary appraisal