Wing Assistant
501 - 1000 employees
💼 Consulting
📣 Marketing
📦 Logistics
💰 $2.1M Seed Round on 2022-03
Consulting • Marketing • Logistics
Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.
Strategy & Operations Manager – Client Onboarding, Activation & Retention
🔥 8 minutes ago
🇨🇳 China – Remote
💵 ¥46k - ¥63k / month
⏰ Full Time
🟡 Mid-level
🟠 Senior
🚀 Onboarding Specialist
👻 Ghost score 17%
Where this job comes from
Posted on Wing Assistant's careers page, not through a job board
First seen by Remote Rocketship 8 minutes ago
Wing Assistant
501 - 1000 employees
💼 Consulting
📣 Marketing
📦 Logistics
💰 $2.1M Seed Round on 2022-03
Consulting • Marketing • Logistics
Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.
📋 Description
• Own the post-sale customer journey from deal close through onboarding, activation, retention and month 12+ • Manage the onboarding pipeline from signed deal to fully live account • Define healthy activation, identify off-track accounts and intervene early • Define, measure and analyze retention and churn by logo, revenue, lifecycle, role, segment, acquisition channel and team • Conduct root-cause analysis using funnels, cohorts, survival curves, leading indicators, qualitative research and raw data • Map cross-functional handoffs, redesign processes, run experiments and measure impact • Build dashboards, alerts and workflow tools using Claude and other AI coding tools • Write SQL, reconcile data sources and build models • Collaborate with sales, recruiting, customer success, finance, product and Philippines operations teams • Drive change through evidence and clarity, often without direct authority • Report weekly pipeline, activation and retention health to leadership • Establish customer-journey and metric baselines within 30 days • Identify opportunities, launch interventions and ship tools within 60 days • Demonstrate measurable improvement in a core metric and establish a weekly operating cadence within 90 days
🎯 Requirements
• 3–7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier 2, Big 4 strategy or a strong boutique), or an equivalent analytical role such as strategy, BizOps or PE portfolio operations • Relentless attention to detail and ability to reconcile numbers to the dollar • Comfortable working directly with databases, spreadsheets and BI tools • Programming experience is a plus, but not necessary • Daily use of Claude or similar AI tools • Comfortable connecting AI tools to data through MCPs • Experience building workflows and dashboards with AI coding assistants such as Claude Code, Cursor, Replit or Lovable • Must show something built with AI tools • Fluent English, written and spoken • Ownership mentality and comfort with ambiguity • Comfortable working with stakeholders across cultures, seniority levels and functions • Availability to work evenings into nights, Hong Kong time • Full-time role expected to be the candidate's only professional commitment • Shortlisted candidates must complete a practical case exercise using real-world style data • Final-stage candidates may be asked to complete background and reference checks
🏖️ Benefits
• Remote work arrangement • Occasional in-person meetings in Hong Kong • Occasional trips to the operation center in the Philippines • Equal opportunity employment • Background and reference checks conducted with consent and in line with applicable law
Apply Now📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
