Wing Assistant
501 - 1000 employees
💼 Consulting
📣 Marketing
📦 Logistics
💰 $2.1M Seed Round on 2022-03
Consulting • Marketing • Logistics
Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.
Strategy & Operations Manager – Client Onboarding, Activation & Retention
🔥 12 minutes ago
🇨🇳 China – Remote
💵 ¥46k - ¥63k / month
⏰ Full Time
🟡 Mid-level
🟠 Senior
🚀 Onboarding Specialist
👻 Ghost score 17%
Where this job comes from
Posted on Wing Assistant's careers page, not through a job board
First seen by Remote Rocketship 12 minutes ago
Wing Assistant
501 - 1000 employees
💼 Consulting
📣 Marketing
📦 Logistics
💰 $2.1M Seed Round on 2022-03
Consulting • Marketing • Logistics
Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.
📋 Description
• Own the entire post-sale customer journey from deal close through onboarding, activation, retention and month 12+ • Manage the onboarding pipeline and ensure every account progresses from signed deal to fully live • Define and monitor healthy early-life customer activation, identify at-risk accounts and intervene early • Define, measure and analyze retention and churn across logo versus revenue, customer lifecycle, role, segment, acquisition channel and team • Perform root-cause analysis using funnels, cohorts, survival curves, leading indicators, qualitative data and raw data • Map cross-team handoffs, identify friction, redesign processes, run experiments and measure impact • Build dashboards, alerts and workflow tools using Claude and other AI coding tools • Write SQL, reconcile data sources and build analytical models • Work with sales, recruiting, customer success, finance, product and Philippines operations teams across time zones • Drive change through clarity and evidence, often without direct authority • Report weekly to leadership on pipeline, activation and retention health, changes and corrective actions • Establish customer journey maps, data access and trusted metric baselines in the first 30 days • Identify high-impact opportunities, launch interventions and ship tools in the first 60 days • Demonstrate measurable improvement in a core metric and establish a weekly operating cadence within the first 90 days
🎯 Requirements
• 3–7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier 2, Big 4 strategy or a strong boutique), or an equivalent analytical role such as strategy, BizOps or PE portfolio operations • Relentless attention to detail and ability to reconcile numbers to the dollar • Comfortable working directly with databases, spreadsheets and BI tools • Programming experience is a plus, but not necessary • Daily use of Claude or similar AI tools • Comfortable connecting AI tools to data through MCPs • Experience building working tools with AI coding assistants such as Claude Code, Cursor, Replit or Lovable • Fluent English, written and spoken • Ownership mentality and comfort with ambiguity • Comfortable working with stakeholders across cultures, seniority levels and functions • Willingness to work evening-to-night hours in Hong Kong time, generally aligned with US time • Full-time role expected to be the candidate's only professional commitment • Final-stage candidates may need to complete background and reference checks
🏖️ Benefits
• Remote, full-time role • Occasional in-person meetings in Hong Kong • Occasional trips to the operation center in the Philippines • Equal opportunity employment • Background and reference checks conducted with consent and in line with applicable law
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